Hours: Monday-Friday, 7:15am-4:15pm
Parking: if the candidate is planning to drive, they are responsible for covering the cost of parking. The garage at the office building is $13 day. Monthly parking is $280 + tax ($308). There are other parking garage options around too.
Job Requirements:
- High School Diploma or equivalent required
- At least 1-2 years of dental reception experience required
- Experience working in a dental office a plus
- EMR experience
- They work on TDO (endodontic specific EMR)
- Must have consistent work history
- Knowledge of appointment scheduling
- Experience of answering a high volume of patients’ calls
- Strong technical computer skills
- Experience checking patients in/out and processing payments
Position Overview:
- Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
- Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
- Schedules and adjusts patient appointments to maximize the patient
- Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
- Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
- Prepares correspondence, memos, and other documents, as requested by doctors.
- Uses computer, fax, or courier service to transmit information or documents when requested.
- Keeps the front desk and reception areas clean.
- Performs necessary duties associated with checking patients in and out.
- Produces the doctor’s call list and provides to the doctor each day, as necessary.
- Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
- Adheres to all safety and health regulations.
- Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
- Keeps staff and doctor informed of scheduling problems, issues or concerns
- Organizes daily charts and provides to clinical staff for review.
- Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.
- Prepares patient financial action plans.
- Researches patient insurance benefits on diagnosed treatment.
- Coordinates patient financial arrangements according to the financial policy.
- Maintains appropriate financial documentation, including signed financial agreements if financing treatment.
- Records patient financial discussions.
- Arranges the patient’s treatment-planning schedule and books appointments.
- Monitors payments to ensure treatment financing is followed through appropriately.
- Reviews patient charts for any incomplete treatment.
Verifies charts have complete insurance information. - Estimates costs of treatment provided. Knowledge/Skills/Abilities:
- Knowledge of appointment coordinator procedures.
- Knowledge of English composition, grammar, spelling, and punctuation.
- Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
- Ability to maintain composure and professionalism when exposed to stressful situations.
- Ability to engender trust from the doctors, co-workers, and patients.
- Maintain confidence with the patient regarding abilities of doctors and staff.
- Ability to work cooperatively with management, internal doctors, staff, patients, and referring doctors.
- Ability to prioritize, organize, and complete tasks in a timely and independent manner.
- Ability to accept constructive criticism.
- Ability to understand and follow written and verbal instructions.
- Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
- Ability to communicate and express thoughts and ideas competently.
- Ability to quickly grasp relevant concepts regarding duties and responsibilities.
- Ability to greet visitors professionally and courteously.
- Ability to work cohesively as a team.
How to apply.
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