Administrative Assistant
Bourne, Massachusetts
$25/hr
Hours 8am – 4pm, M-F, Onsite
Key Responsibilities
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Manage daily office operations and administrative tasks
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Answer phones, respond to customer inquiries, and provide excellent customer service
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Schedule service calls, maintenance appointments, installations, and follow-up visits
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Coordinate technician schedules and communicate job details and updates
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Create and maintain customer accounts, service records, and job documentation
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Prepare estimates, invoices, and other necessary paperwork
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Follow up on outstanding invoices and customer payments
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Process payments and maintain accurate financial records
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Communicate with customers regarding appointment times, pricing, service updates, and follow-ups
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Track warranties, permits, and other required documentation
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Handle customer complaints and service issues professionally and work toward timely resolutions
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Assist management with reporting, bookkeeping, and other administrative responsibilities
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Help ensure company policies, procedures, and customer service standards are consistently followed
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Support the owner and management team with special projects as needed
Qualifications
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Previous office management or administrative experience
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Strong organizational and multitasking skills
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Excellent written and verbal communication skills
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Strong customer service skills
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Comfortable working with computers, email, scheduling software, and Microsoft Office/Google Workspace
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Ability to learn and use HVAC/service-management software HOUSECALL PROS
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Strong attention to detail and accuracy
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Ability to prioritize tasks and meet deadlines
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Professional, dependable, and positive attitude
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Ability to work independently while also supporting a team
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Previous experience in an HVAC or home-service business is a strong plus
Preferred Experience
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HVAC, plumbing, electrical, construction, or other field-service experience
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Dispatching or technician scheduling
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QuickBooks or similar accounting software
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ServiceTitan, Housecall Pro, Jobber, or similar field-service software
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Accounts receivable/payables
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP
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