Location: Boston, MA
Schedule: Tuesday–Saturday, 7:00 AM – 3:00 PM
Pay: $21.40–$23.00 per hour
Position Summary
We are seeking a compassionate and dependable Guest Services Specialist to support individuals experiencing homelessness in a shelter environment. This role provides direct guest support, promotes a safe and respectful atmosphere, and connects individuals with housing, medical, and community resources.
Responsibilities
- Provide direct support and assistance to shelter guests.
- Conduct wellness and safety checks throughout the facility.
- Respond to emergencies and de-escalate difficult situations.
- Connect guests with housing, medical, behavioral health, and community resources.
- Complete documentation and maintain accurate records in electronic systems.
- Assist with daily shelter operations, guest intake, meals, and referrals.
- Maintain a safe, welcoming, and respectful environment for guests and staff.
Qualifications
- High School Diploma or GED required.
- 1+ year of experience in human services, shelters, behavioral health, residential care, or a related field.
- Strong communication and problem-solving skills.
- Ability to remain calm in crisis situations and work with individuals experiencing homelessness, mental illness, or substance use disorders.
- Basic computer skills and ability to complete documentation.
- Ability to stand for extended periods and lift up to 25 lbs.
Preferred: CPR/First Aid or Narcan certification, bilingual English/Spanish, trauma-informed care experience, or a valid Massachusetts driver’s license.
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