Location: Marlborough, MA (Hybrid)
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Pay: Up to $28/hour
We are seeking a motivated Collections Specialist to join our growing team in Marlborough, MA. This hybrid opportunity offers the flexibility of working Monday–Wednesday in the office and Thursday–Friday remotely. The ideal candidate will have prior collections experience, preferably in a business-to-business (B2B) environment, although candidates with strong consumer collections experience are encouraged to apply.
Responsibilities
- Manage the collection and resolution of past-due invoices while maintaining positive customer relationships.
- Make daily outbound collection calls and follow up on outstanding accounts.
- Respond to customer inquiries professionally and work collaboratively to establish payment arrangements.
- Generate and review aging reports, providing updates and commentary on delinquent accounts.
- Investigate and resolve billing discrepancies, payment disputes, and credit-related issues.
- Process billing adjustments and refund requests as needed.
- Partner with internal Sales and Contracts teams to resolve account concerns.
- Monitor payment activity and ensure timely follow-up on outstanding balances.
- Deliver exceptional customer service to both internal and external customers.
- Assist with invoicing, statements, and customer support as a backup to other team members.
- Identify opportunities to improve collections processes and overall customer experience.
Qualifications
- Previous collections experience required; B2B collections experience preferred, but consumer collections experience will also be considered.
- Strong communication, negotiation, and customer service skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Detail-oriented with excellent organizational and time management skills.
- Positive attitude and ability to work both independently and collaboratively.
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