Responsibilities
- The position Collection Specialist is an essential part of the payment life-cycle for a company
- The position is responsible for collections of outstanding accounts receivable from our customer base and handling customer accounts
- Collection Specialists are also responsible for collection situations like billing negation and reducing the accounts receivable delinquency
- The ideal employee will be able to diminish the collection que in a professional manner while keeping and improving customer relations
- Ability to take notes; update account status and customer information
- Meet or exceed monthly performance goals, deadlines and objectives
- Adhere to consumer protection laws and FHC’s standard practices and policies
- Research and identify issues attributing to account delinquency and resolve them by working with the customer
- Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Review and monitor assigned accounts and all applicable collection reports
- Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
- Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
- Establish and maintain cooperative working relationships
How to apply.
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