Medical Receptionist
Specialty: Neurology
Type: Temp-to-perm
Schedule: Monday through Friday 9AM – 5PM
Temp: 30-minute unpaid lunch
Once perm: 1-hour unpaid lunch
Requirements:
- 1+ years of experience as Medical Receptionist / Medical Administrative Assistant
- High school diploma or equivalent
- Bilingual: English, Spanish preferred but not required
- Must be able to commute between Hackensack and Jersey City offices
Responsibilities:
- Welcome and greet patient, clients, visitors to the department in a manner that is helpful and friendly
- Determine purpose of visit and direct patients, clients, visitors to appropriate person or department
- Assist patients in completing all necessary forms and documentation including medical insurance
- Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette (heavy call volume)
- Receive and convey messages in writing, verbally, and electronically, as well as transfer calls as needed
- When scheduling appointments, carefully screen patients for new address, new patient visit, or update registration and inform patients of adequate information that must be presented at time of visit
- Schedule hospital admissions, tests, scans, and outside appointments for patients
- Check patients in/out for their office appointments
- Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
- Obtain external medical reports as required by medical professionals
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients
- Practice confidentiality and privacy protocols in accordance with clinic policies and HIPAA requirements
- Maintain patient waiting areas, office files, and front-desk areas in a manner that is organized and neat
- Inform patients of any existing balances noted in computer and request patient be prepared for any payment due at time of visit
- Call patients daily to confirm upcoming appointments
- Verify method of payment for service (Medicaid, Medicare, private insurance, private payee) and collect data and/or payment as appropriate
- Collect co-pays and payments
- Fax, scan, and file documents
- Prepare documents for mail-out
- Open, stamp appropriately, and distribute incoming mail
- Exercise problem-solving and conflict resolution skills when handling patient complaints, refers patient complaints to appropriate designated personnel as needed
- Maintain stock office supplies
- Performs other duties as needed
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP
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