Hiring for a Practice Assistant for a healthcare clinic in Boston, MA.
Located at Francis St area – no parking available; public transit is the best option
Schedule: 40 hours/week; Monday through Friday 8am-4:30pm OR 8:30am-5pm
Salary: $47k ($22/hr) – $51k ($25/hour) – based on years of experience!
Position Summary:
The Practice Assistant II provides both clinical and administrative support to multiple surgeons in the Division. This includes patient appointment and OR scheduling; clinic support; ensuring appropriate insurance referrals and authorizations are in place; surgeon calendar and meeting scheduling support; other administrative and clinical support duties as assigned.
Responsibilities:
- Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision.
- Performs basic clerical work and tasks that are repetitive and routine.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders, and print appointment schedules.
- Process patient billing forms and scan documents to patient medical record/LMR.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- Type forms, records, schedules, memos, etc., as directed.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations.
- Provider questions, prescription refills, and test results.
- Acts as “Super User” for scheduling, registration and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications:
• High school diploma or GED required; post-high school education preferred.
• Minimum 2-3 years of applicable work experience required.
• Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical skills required:
• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
Phone skills:
• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
Verbal skills:
• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
Organization Skills:
• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Writing Skills:
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
System Skills:
• Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
• Understanding of the appropriate use and importance of related forms.
• Basic understanding and use of medical terminology.
• Basic comprehension of insurance types and referral process.
• Basic comprehension of registration and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
How to apply.
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