Universal Banker – Worcester, MA (Part-Time)
$21.00/hr | ~24 hrs/week
Schedule:
- Monday: 6:45 AM – 3:15 PM
- Thursday: 6:45 AM – 3:15 PM
- Friday: 6:45 AM – 3:15 PM
- Approximately 24 hours per week
Position Summary:
The Universal Banker assists members with everyday account transactions while also opening and servicing deposit accounts and consumer loan products. This is a hybrid teller/member service role that also supports mortgages, IRAs, and business products, with referrals to specialists as needed. The ideal candidate is service-minded, comfortable with consultative conversations, and accurate in a fast-paced branch environment.
What You’ll Do:
- Process member transactions including deposits, withdrawals, transfers, and payments
- Open and service deposit accounts, IRAs, and business accounts
- Conduct consumer loan interviews, review credit reports, and close conforming consumer loans within guidelines
- Identify member needs and recommend products and services, referring to specialists when appropriate
- Assist members with mortgage applications as a registered Mortgage Loan Originator (NMLS)
- Balance cash drawer, vault, cash recycler, and ATM at end of day
- Perform BSA compliance duties and maintain required disclosures and documentation
- Act in a supervisory capacity when needed
- Travel to other branch locations as needed
Requirements:
- High school diploma or equivalent
- Customer service and/or cash handling experience (retail, hospitality, call center, etc.)
- No prior banking experience required; credit union or bank experience is a major plus
- Ability to obtain and maintain federal NMLS registration
- Strong cash handling accuracy and sound decision-making in a fast-paced setting
- Comfortable cross-selling and interacting professionally in person, by phone, and electronically
- Proficient with computers and Microsoft Word/Outlook
- Dependable, flexible, trustworthy, and able to maintain confidentiality
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