Clinic hiring for call center representatives.
Type: temp to hire
Schedule: Mon-Fri 7:55am-4:25pm
Hybrid after 90 days of employment – 3 days in office in Boston, and 2 remote. First 90 days will all be in Boston!
Requirements:
- High school diploma or GED
- 1-3 years of direct experience within a call center environment highly desirable
- Healthcare or hospital setting experience desirable
- Associate’s or bachelor’s degree preferred.
- Call center, ambulatory practice, or customer service experience strongly preferred.
- Healthcare, medical terminology, and insurance experience preferred.
Responsibilities:
- Answer inbound calls and assist patients with scheduling, rescheduling, and canceling Neurology appointments, procedures, and Radiology exams.
- Verify patient demographics and insurance information and communicate referral or authorization requirements.
- Accurately provide appointment details, including date, time, location, and provider.
- Route patient messages and triage calls according to department protocols.
- Process prescription refill requests in Epic and route them to the appropriate neurologist.
- Assist with medication and procedure prior authorizations.
- Obtain outside medical records, imaging, and other documentation needed for new patient visits.
- Support Neurology e-referral work queues and conduct timely patient outreach.
- Communicate effectively with patients, physicians, managers, and colleagues.
- Follow hospital and department customer service, safety, and scheduling standards.
- Perform additional duties as assigned by the Patient Access Center Manager.
How to apply.
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