Vice President, Operations

Location: Long Island, NY
Industry: General Operations

About the Opportunity

Our client is a growing organization with a strong focus on operational excellence, leadership development, team culture, and customer experience.

As the organization continues to evolve, we are seeking an experienced Vice President of Operations to provide strategic and operational leadership across a multi-location organization.

This is an opportunity for a hands-on, people-focused executive who is comfortable operating at both the strategic and field level. The ideal candidate will bring a strong understanding of general operations, financial performance, leadership development, and organizational growth.

The successful candidate will help strengthen operational consistency, develop high-performing leaders, improve business performance, and build scalable practices that support the organization’s continued success.

Position Overview

The Vice President of Operations will provide strategic and day-to-day leadership across the company’s operations, with responsibility for operational excellence, team development, financial performance, and organizational growth.

This individual will work closely with operational and field leadership to establish effective operating practices, improve performance, develop talent, and ensure a consistently high-quality customer experience across locations.

The ideal candidate is a people-oriented leader with high standards and strong business judgment—someone who can establish accountability while building trust, developing talent, and maintaining strong relationships throughout the organization.

Key Responsibilities

Leadership & Organizational Culture

• Build and maintain a high-performance culture focused on accountability, teamwork, integrity, and continuous improvement.
• Provide leadership and direction to field operations and management teams.
• Establish clear expectations while creating an environment where employees feel valued, supported, and motivated.
• Serve as a visible and engaged leader throughout the organization.
• Reinforce a people-focused culture centered on retention, recognition, development, and career advancement.
• Foster strong communication and collaboration across operational teams and corporate functions.

Operations & Performance

• Oversee operational performance across a multi-location organization.
• Ensure consistency with company standards, procedures, and operational expectations.
• Establish and continuously improve operating procedures, systems, and best practices.
• Monitor key performance indicators and develop action plans to improve revenue, labor efficiency, profitability, service, and customer satisfaction.
• Identify operational challenges and implement practical, sustainable solutions.
• Balance operational consistency with the needs of individual locations and markets.
• Partner with field leadership to drive execution and accountability.

Organizational Growth & Development

• Provide operational leadership as the organization evolves and grows.
• Develop scalable processes, systems, and infrastructure to support organizational needs.
• Partner with leadership across Finance, Marketing, Supply Chain, Technology, and other functions to execute business priorities.
• Participate in strategic planning, budgeting, forecasting, and long-term operational planning.
• Support operational readiness for organizational initiatives and future growth.

Leadership Development & Training

• Recruit, develop, coach, and mentor field and operational leadership.
• Build a strong pipeline of future managers and operational leaders.
• Establish effective training and development practices for employees at all levels.
• Identify high-potential employees and create opportunities for career progression.
• Promote a culture where strong performance is recognized and employees have opportunities to grow.
• Develop leaders who can independently manage teams, performance, and operational challenges.

Customer Experience & Operational Standards

• Ensure locations consistently deliver a high-quality customer experience.
• Maintain strong standards for service, cleanliness, safety, and overall operational execution.
• Ensure compliance with company policies and applicable regulatory requirements.
• Identify opportunities to improve the customer experience and strengthen customer loyalty.
• Lead by example in creating a welcoming, service-oriented environment.

Financial & Business Leadership

• Maintain accountability for location-level P&L performance and financial results.
• Analyze revenue, labor, controllable expenses, and other key financial metrics.
• Develop strategies to improve profitability while maintaining quality and customer satisfaction.
• Identify opportunities to improve efficiency and manage costs effectively.
• Partner with Finance and other leadership teams to establish budgets, targets, forecasts, and performance expectations.
• Translate financial and operational data into clear priorities and actionable strategies.

Qualifications & Experience

Education

• Bachelor’s degree in Business, Operations Management, or a related discipline preferred.
• High school diploma or equivalent required.

Professional Experience

• 5+ years of progressive experience in multi-unit operations.
• Experience in multi-location, high-volume, or service-oriented environments.
• Demonstrated success leading multiple locations and developing high-performing field teams.
• Experience managing operational performance across multiple locations or markets.
• Demonstrated experience recruiting, developing, and retaining employees and management teams.
• Experience implementing operational processes, systems, and performance standards.

Leadership Profile

• A credible, engaging leader who inspires trust and earns followership.
• Strong executive presence combined with an approachable, hands-on leadership style.
• Exceptional communication and interpersonal skills.
• Comfortable moving between strategic planning and direct involvement in field operations.
• Highly motivated, energetic, and passionate about operational excellence.
• Strong business acumen with the ability to translate financial and operational data into actionable strategies.
• A coach and mentor who knows how to challenge people while supporting their development.
• Demonstrated career progression within operations is highly valued.
• Ability to operate effectively in a dynamic, evolving organization.

What Success Looks Like

The successful Vice President of Operations will help strengthen the organization’s operational foundation while preserving a strong culture and commitment to the customer experience.

Success in this role will include developing capable and accountable leaders, improving location performance, strengthening operational consistency, developing scalable processes, and creating an environment where talented people want to remain, grow, and build their careers.

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