Location: Bourne, MA
Pay: $25/hour
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Work Arrangement: Onsite
Position Overview
We are seeking a dependable and organized Administrative Assistant to support the daily operations of a busy service-based office. This position is ideal for someone with strong administrative, customer service, scheduling, and organizational skills who enjoys working in a fast-paced environment.
Candidates from all industries are encouraged to apply. Previous HVAC, plumbing, electrical, construction, or other field-service experience is a plus but not required.
Responsibilities
- Manage daily office operations and general administrative tasks
- Answer incoming calls and respond to customer inquiries
- Schedule service calls, maintenance appointments, installations, and follow-up visits
- Coordinate technician schedules and communicate job details and updates
- Create and maintain customer accounts, service records, and job documentation
- Prepare estimates, invoices, and other required paperwork
- Follow up on outstanding invoices and customer payments
- Process payments and maintain accurate records
- Communicate with customers regarding appointments, pricing, service updates, and follow-ups
- Track warranties, permits, and other required documentation
- Handle customer concerns professionally and assist with timely resolutions
- Assist with basic bookkeeping, reporting, and other administrative responsibilities
- Support management with special projects as needed
Qualifications
- Previous administrative, office support, or office management experience
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities
- Comfortable handling a busy phone line and communicating directly with customers
- Strong computer skills, including Microsoft Office and/or Google Workspace
- Ability to learn scheduling and service-management software
- Strong attention to detail and accuracy
- Ability to prioritize tasks and meet deadlines
- Dependable, professional, and able to work independently
- Comfortable working in a team-oriented environment
Preferred Experience
- HVAC, plumbing, electrical, construction, or other field-service industry experience
- Dispatching, technician scheduling, or appointment coordination
- QuickBooks or similar accounting software
- Housecall Pro, ServiceTitan, Jobber, or similar service-management software
- Accounts payable and/or accounts receivable experience
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How to apply.
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