Surgery clinic hiring for senior practice admin.
Type: temp to potential hire
Hours: Monday through Friday 8:30am-5pm
Responsibilities:
- Performs all aspects of patient scheduling which includes entering complete information, booking appropriately the disposition of all appointments, confirming patient visits, and inputting necessary data. This includes booking interpreters when needed.
- Operates multi-line telephone consoles for the ambulatory rehab department (PT, OT, SLP).
- Screen calls and provide information to callers, record, and transmit messages, or direct calls to triage therapists and/or appropriate individuals. Returns follow-up calls as indicated.
- Prepares, organizes, and distributes all appropriate patient-reported outcome measures.
- Correctly identifies issues related to insurance/registration and cordially directs patients when changes are indicated.
- Appropriately identifies problems/opportunities that impact on clinical schedules and service availability to the triage supervisor.
- Receives files and/or distributes incoming mail and insurance approvals.
- Scans all department-related forms including written physician referrals and Medicare Certifications into EPIC and manages MD reconciliation in EPIC.
Qualifications:
- Minimum of a high school diploma or GED. Some level of higher education is preferred
- Three or more years of customer service experience or experience in a hospital setting is preferred.
- Must have good customer service skills. Must be able to multi-task. Experience in problem-solving, customer service, phone, and email usage.
- Must be computer literate, including competence in Microsoft Office suite as well as experience in computer-based appointment scheduling. Moderate proficiency in keyboard skills
How to apply.
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