Customer Service Representative

Customer Service Representative

• Full-time | Onsite – Waterford, CT
• Monday–Friday, 8:30 AM–5:00 PM

Key Responsibilities

• Handle inbound customer calls and emails
• Enter and process customer orders accurately
• Track orders and provide order updates
• Resolve customer questions and issues
• Support the Sales, Production, and Shipping teams
• Perform data entry, filing, and general administrative tasks
• Maintain accurate customer and order records
• Learn and utilize the Styeline ERP system
• Prioritize multiple tasks in a fast-paced environment

Qualifications

• 2+ years of customer service or administrative experience
• Strong phone and communication skills
• Accurate data entry and attention to detail
• Ability to multitask and stay organized
• ERP experience preferred (Styeline a plus)
• Positive attitude with a team-oriented mindset

How to apply.

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