Pay: $25-28/hour
Schedule: Monday through Friday 8AM – 4:30PM
Requirements:
- 3-5 years of Surgical Scheduling experience
- Experience with Epic system required
- Must be able to work independently with minimal oversight once trained
- High School Diploma or GED required, Secretarial Certificate or Associates Degree preferred
Responsibilities:
- Provides a broad level of administration support to physician, medical practice, or clinic for patient care and administrative activities.
- Works independently to execute job responsibilities and tasks.
- Works with the physician, staff members, and management to ensure a quality-based, customer-oriented flow of work.
- Utilizes discretion and judgement to organize priorities, complete tasks, and handle confidential patient information.
- Utilizes well established skills and experience to perform a wide range of administrative responsibilities, including surgical scheduling, and all components related to scheduling surgery such as coordinating patient appointments, testing, etc.
- Schedules patient appointments; coordinating with others as appropriate. Provides information to physician as appropriate.
- Refers patients to appropriate hospital departments for registration, referral, and financial services as needed.
- Obtains, providers, and maintains medical records in support of surgeries, billing, and other needs.
- Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information (e.g., Epic). Monitors and uses systems to execute tasks, such as Epic, for incoming referrals. May be identified as super user for these systems and may train staff on their use.
- Arranges and/or provides information and visit support to patients and their families, such as distributing maps, information regarding procedures, and interpreter services.
- Prepares for patient visits by placing appointment and surgery reminder calls, printing forms, and ensuring physician and office is prepared to provide for patient surgery.
- Obtains referral information related to surgery, prepares billing materials as required for both surgical, inpatient, and outpatient billing needs.
- Provides high level of coordinator and office support to meet physician needs. This includes maintaining operating room schedules and/or block time management, collaborating with various hospital and surgical offices related to scheduling the appropriate needs for surgery, which may include co-surgeon collaborations, interventional radiology, intraoperative chemotherapy, nuclear medicine, and breast imaging testing. Must also provide high level of support to maintain licensure, dictation and Epic support, correspondence with physicians, patients, and other offices or agencies.
- Provides and coordinates patient appointments to include processes related to cancelled appointments and surgeries.
- Provides direct scheduling support for designated physicians, and provides cross coverage support as needed.
- Keeps management up to date on all upcoming scheduling problems/conflicts, including insurance/referral related issues.
- Arranges patient surgeries by scheduling pre-surgery appointments and testing; reschedules as needed. Obtains all required authorizations and referrals in advance of surgery.
- Provides information to Admitting in a timely manner.
- Utilizes Epic to schedule surgeries electronically. Updates physician calendar to block surgery schedule. Communicates any special circumstances to the physician. Distributes surgical schedules.
- Works with primary care and specialty offices to obtain patient historical data, reports, imaging studies, lab results, or other information necessary for the coordination and completion of the surgery and patient care.
- Ensures patients receive pertinent patient education information about their surgeries. Confirms completion of Consent for Surgery forms. Provides patients with pre-surgical instructions in a timely manner. Addresses or refers patient and family questions regarding surgery, insurance, and administrative.
- Works effectively and efficiently with insurance companies to obtain pre-authorization for all surgical procedures.
- Maintains files to incorporate surgical information in paper and electronic patient and office files. This includes operative notes, discharge summaries, and test reports.
- May schedule post-operative appointments and testing.
- Maintains understanding of financial services and resources available to patients.
- Organizes and forwards patient and procedure information for billing.
- Receives communications from billing office and follows-up as appropriate in a timely manner.
- Functions as a point person for all surgical and administrative questions/issues. Interacts in a courteous manner with physicians, nurses, and administrative staff within and outside company to coordinate care of patients, obtain referrals, provide feedback, answer questions, etc.
How to apply.
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