Clinic looking for new patient coordinator.
M-F hours 8-5
3-4 months in length (temp)
- Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
- Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
- Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
- Answers telephone calls, as appropriate for new and/or established patients.
- This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
- Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
- Provides program specific information to callers and refer calls as necessary.
- Serves as a liaison for patients including efficient routing of calls per telephone triage
Qualifications:
- Excellent communication, organizational, and customer service skills
- At least 1 year of healthcare administration experience
- High School Diploma
- Bachelor’s Degree strongly preferred
- Strong attention to detail
- Must possess the ability to multi-task and problem solve on the spot
#zip
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