Hiring for a Patient Service Coordinator II role in Boston, MA
Public transit is best, no parking available. On Fruit St in Boston.
Schedule: Monday through Friday 8:30am-5:00pm
Pay: $26-30/hour (Based on years of relevant experience)
*Important Notes:
- MUST have strong Epic experience
- MUST have strong patient appointment scheduling experience
- Will be scheduling new patient visits, booking labs, infusions, etc., triaging phone calls, and working closely with the nursing team
- Need to be able to multi-task and keep up with the demands of the office
As a PSC II, you’ll provide expert coordination of patient scheduling while partnering closely with both clinical and administrative members of our interdisciplinary teams. Your work will help ensure seamless access to care, efficient clinic operations, and an exceptional experience for every patient and provider you support. PSC II positions offer the flexibility of a hybrid work schedule.
Job Summary
- Performs administrative functions to support smooth and efficient clinical service and practice operations.
- Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
- Make patient appointments and maintain appointment records.
- Assist callers with routine inquiries and triage matters appropriately.
- Process patient billing forms and scan documents to patient medical record (EPIC).
- Acts as “Super User” for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Additional responsibilities as assigned.
Qualifications
- High School Diploma or Equivalent required
- Medical Office experience 3-5 years required
- Patient scheduling experience required.
- EPIC EMR experience required.
Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one’s own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
How to apply.
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