Hiring for a Team Lead for Patient Access Financial Services
Pay: $25-33/hr (based on years of experience)
Schedule: M-F, 8a-430pm, MUST be flexible to maintain 24/7 team (on call every other weekend and holiday)
MUST have previous supervisory experience for Patient Access
MUST be able to handle working with patients in the ER – can be very complex and stressful.
- MUST HAVE – Leadership experience within a healthcare setting AND Inpatient/revenue cycle exp
- Will be required to be on call – rotates through all 4 team leads
- MUST BE within an easy commutable distance, in case there are emergencies during on-call schedules
- Leaders are encouraged to be on the floor with staff
Summary:
Servers as the super-user and lead in a facility setting. Perform diversified duties in support of the Financial Services Department, including, but not limited to, providing leadership and direction to assigned personnel. Create positive relationships and excellent patient experience throughout the facility including but not limited to patient arrival and registration process. Responsible to ensure coverage for quality registration 7 days a week, 24 hours a day, thought out the facility. Monitor and maintain quality data to hold staff accountable to department metrics and standards. Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections. Act as the resource and provide education to staff. Maintains productivity of staff and ensures registration functions of the system are maintained as a supplement to emergency room arrival & registration. Oversee the expired patient process. Manage Safe keeping of patient valuables.
Qualifications:
An associate’s degree in related field or equivalent experience is required, Bachelors’ degree preferred.
3–5 years Patient Access/Revenue Cycle experience with leadership
CHAA or CHAR certification preferred
Strong Epic experience (Registration, Cadence, ASAP) and super-user experience
- Proficiency with Epic registration, scheduling and billing required
Knowledge of EMTALA, CMS, and Joint Commission standards
Proven success with registration quality, collections, and denial prevention
Experience leading teams and improving workflows (Lean preferred)
Strong communication, financial, and organizational skills
Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
Demonstrated excellent communication and organization skills, leadership experience preferred.
Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required.
Leadership Responsibilities:
Duties include direct supervisory responsibility for assigned personnel. Ensure that department is meeting required metrics. Duties involve supervisory responsibility for up to 35 personnel.
Mathematical Skills:
Mathematic skills including addition, subtraction, division & multiplication required. Ability to calculate estimated cost of service and determine percent of liability expected from patient is required.
Work Environment:
The work environment characteristic here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent spends the majority of his/her time in a shared office or other similar type of working environments. Some distractions and frequent interruptions are present.
How to apply.
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