Pay: $19-23/hour
Schedule: Monday through Friday, 8-hour shifts, start time flexes between 8A-9A depending on provider schedule
Requirements:
- 2+ years of Patient Care Coordinator / similar experience
- Familiar with EMR – clinic uses Cycle (hearing specific)
- Hearing/ENT experience preferred
- High school diploma or equivalent
Responsibilities:
- Greet and screen patients to determine how we can best support them
- Answer questions about services and promotions
- Spot potential leads and keep patient flow running smoothly
- Manage scheduling, daily office tasks, and financial and administrative duties
- Handle insurance verification, inventory, and patient records
- Partner with clinic and home office teams to support operations
- Assist with marketing efforts, events, outreach, and patient retention activities
- Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services
- Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment
- Schedule and confirm appointments and conduct outbound retention calls to patients
- Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office
- Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing
- Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner
- Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records
- Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification
- Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail
- Verify the status of and checking in hearing aids and repairs and track/maintain product inventory
- Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters
- Track marketing calls and inquiries from initial contact through the point of sale
- Responsible to open and close the office on a daily basis and ensure the reception area is well maintained
- Training support for other location front office staff, as may be appropriate
How to apply.
Apply through TopOneHire and we forward your application to the hiring employer. TopOneHire is a publisher and listings platform — we do not screen, interview, or make hiring decisions.