Bellingham, MA
$22/hr
9:30am-6:00pm
Hybrid
32-40 per week, one weekend day with one day off during the week
Responsibilities
- Appropriately handles questions related to shipment schedules, credit inquiries/requests, status of orders, product specifications, product changes, new product introductions and promotions
- Track all calls via incident queue and ensure resolution, follow up and closure within 24 – 48 hours via internal ticketing system; unless otherwise determined
- Process orders in an efficient and accurate manner
- Provide prompt, professional, and courteous service
- Facilitate, resolve, and suggest alternative solutions when necessary to meet caller’s expectations
- Remain customer focused and communicate in an exemplary fashion by delivering clear and concise information to all customers
- Have a thorough knowledge of the products and services offered
- Maintain a strong working knowledge of all NDCP systems and applications to perform daily functions
- Adhere to all department policies and procedures and meet the minimum performance standards for quality and productivity
- Participate in non-call activity, including special projects as needed
Qualifications
- Preferred experience with working in a call center
- Strong customer service skills
- Excellent communication both verbal and written
- Ability to multi-task while remaining organized and disciplined with time management
- Ability to maneuver through various computer screens quickly and able to utilize tools and resources as needed
- Presents oneself in a positive, professional manner
- Must be punctual/reliable
- Ability to work well in a team environment
- Quality conscious, detail oriented and goal driven
- Must be able to work flexible hours that can include weekends and holidays
- College degree preferred or equivalent experience
- 1+ year of customer service experience preferred
- Strong computer skills
- SAP experience preferred
- Working knowledge of Microsoft products (i.e. Word, Excel)
How to apply.
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