Patient Service Representative
Lawrence, MA
Hours:
- Training: Monday – Friday 8:30a – 5p
- Regular Schedule:
- Tuesday – Thursday 12:30p – 9p
- Saturday 8:30a – 5p
Responsibilities:
- Manage the registration process for new and existing patients, update demographic information, pull patient charts, and notify medical assistants upon arrival
- Print next-day schedules, make confirmation calls 24 hours in advance, and handle cancellations, rescheduling, and follow-up/new patient scheduling
- Answer incoming calls promptly using standardized scripts, prioritize confidentiality, screen requests, take messages, or route calls to appropriate departments
- Verify insurance coverage, resolve billing or coverage issues prior to appointments, and assist patients with enrollment in available plans (e.g., MassHealth, Commonwealth Care) and Virtual Gateway Applications
- Collect co-pays and billing payments, issue receipts, balance daily totals by end of shift, and explain center billing statements and Free Care guidelines
- Stay knowledgeable about the organization’s improvement plan and actively participate in ongoing individual, team, and organizational quality initiatives
- Travel between sites as needed and perform other assigned tasks to support clinic operations
Qualifications:
- Bilingual in English/Spanish required
- High School Diploma or equivalent
- Medical or administrative field training
- Strong computer skills
Compensation:
- $19-22/hr
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP
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