The IT Solutions Delivery Analyst is responsible for supporting the planning, coordination, and implementation of IT solutions that enhance firmwide technology capabilities. This role focuses on executing high-quality solutions across key IT service areas such as Microsoft platforms, Unified Communications, Mobility, Infrastructure & Hosting, Financial, HR, Marketing and other core technologies.
Working closely with IT Project Managers, IT Solutions Delivery Leads, Engineers, Portfolio Managers, and business stakeholders, the IT Solutions Delivery Analyst performs a wide range of tasks. For example, translating business needs into technical requirements, executing and coordinating implementation tasks, and supporting successful user adoption. This position is ideal for a detail-oriented, collaborative professional with a strong grasp of enterprise IT systems and a passion for reliable execution.
Essential Duties and Responsibilities:
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Assist with the delivery of IT projects by performing business/technical analysis, gathering and documenting requirements and processes, supporting solution design, developing reports, maintaining documentation, and participating in implementation activities.
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Collaborate with cross-functional teams to ensure solutions meet business goals and align with IT standards.
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Create and maintain project documentation such as process diagrams, test scripts, issue logs, training guides, and reports.
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Participate in all aspects of testing, troubleshooting, and validation of new solutions before deployment.
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Help coordinate end-user training, communications, and post-launch support.
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Monitor project progress, risks, and issues, escalating concerns when appropriate.
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Support vendor interactions for product evaluations, execution, troubleshooting, and feedback.
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Prioritize user experience and quality in every phase of solution delivery.
Education and/or Experience Required:
Required:
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Bachelor’s degree in Information Technology or related field.
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Minimum of 2 years of experience implementing IT solutions in an enterprise setting.
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Hands-on experience in project delivery, systems support, infrastructure and application rollout.
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Familiarity with project management tools and methodologies (e.g., Smartsheet, Asana, Microsoft Project).
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Strong communication and collaboration skills, with an ability to work across technical and non-technical teams.
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Solid problem-solving and analytical thinking abilities.
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Experience in testing and facilitation of testing with end users.
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Experience preparing presentations and project related documentation.
Preferred:
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Consulting experience
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Legal industry experience
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Professional services experience
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Experience or exposure to Microsoft 365, unified communications, cloud services, IT security or enterprise infrastructure.
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Background in business analysis or project management.
Other Skills and Abilities:
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The following will also be required of the successful candidate:
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Strong organizational skills
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Strong attention to detail
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Good judgment
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Strong interpersonal communication skills
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Strong analytical and problem-solving skills
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Able to work harmoniously and effectively with others
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Able to preserve confidentiality and exercise discretion
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Able to work under pressure
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Able to manage multiple projects with competing deadlines and priorities
How to apply.
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