Overview:
The Human Resources Coordinator supports all HR functions, focusing on employee assistance. This fast-paced role involves addressing workplace issues, providing prompt support, and accurately escalating concerns. Key responsibilities include customer service, effective communication, and HR operational tasks like employee offboarding. This challenging yet rewarding position ensures Insight Global’s employees are nurtured and supported throughout their employment journey.
Responsibilities:
- Respond to general employee inquiries.
- Document inquiries and resolutions in ServiceNow.
- Provide first point of contact support for internal and contract employees.
- Escalate inquiries to appropriate HR teams and other departments, as necessary.
- Handle and represent the company in unemployment claims and hearings.
- Support employee pay and timekeeping inquiries.
- Gather necessary employee documents and information.
- Update employee information in databases (ATLIS, eRecruit, Bullhorn, and UKG), including name changes, contact changes, and office transfers.
- Support employment verifications for current and former employees.
- Complete HR mail by supplying employment data.
- Troubleshoot account issues and login requests for HRIS systems.
- Assist with offboarding procedures.
- Provide project support as needed to meet business needs.
Qualifications:
What You’ll Need to Succeed:
- Experience in customer service
- Proficiency with ServiceNow or similar platforms
- Demonstrated expertise in Excel and other Microsoft Office products
- Strong team skills with the confidence and presence to manage interpersonal relationships and sensitive HR issues effectively
- Ability to research problems and provide solutions
- Excellent organizational skills with the ability to prioritize and multi-task
- Ability to adhere to and meet deadlines
- Excellent verbal and written communication skills
Must Haves:
- Bachelor's degree in Human Resources or a related field preferred
- Passion for helping others
- Ability to make others feel comfortable sharing their thoughts, feelings, concerns, or needs
- Discretion and tact in handling sensitive and intimate details
- Enjoyment in teaching and mentoring others
- Patience, level-headedness, and calmness under pressure