WakeMed Health & Hospitals
Jan 11, 2025  
Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 11, 2025  
Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 11, 2025  
Overview: The Patient Account Representative in the Therapy Services Supplemental Pool provides staff coverage at various locations throughout the inpatient and outpatient rehabilitation network during vacations, vacancies and leaves of absence. This position is responsible for ensuring that all necessary actions are taken to obtain the most complete insurance coverage and reimbursement. Position is accountable for admission, registration, precertification, and charge entry functions for related inpatient and outpatient rehabilitation services. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Education: High School Diploma or Equivalent Required - And Associate's Degree Business Administration...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 11, 2025  
Overview: The Referral Representative, under minimal supervision, is responsible for ensuring that all appointments, tests, procedures and surgeries are scheduled in a timely manner; that all required referrals and authorizations are in place per practice/system procedures and that registration information is complete and accurate. Position serves as a liaison for practice with patients, departments, healthcare providers and insurance companies. The Referral Representative is part of a multifunctional team charged with the responsibility of provider efficient and process access. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .EOE  Education: High School Diploma or Equivalent Required - And Associate's...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 10, 2025  
Overview: The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 09, 2025  
Overview: The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Representative accurately performs a variety of administrative duties required for patient registration including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department team works in a high-volume, fast-paced environment with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. It requires the ability to provide extraordinary and compassionate customer service to patients and family...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 09, 2025  
Overview: The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Representative accurately performs a variety of administrative duties required for patient registration including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department team works in a high-volume, fast-paced environment with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. It requires the ability to provide extraordinary and compassionate customer service to patients and family...
WakeMed Health & Hospitals Cary, NC, USA
Jan 09, 2025  
Overview: The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish. Performs all duties in English or Spanish, as required by the clients and departmental needs. Performs simple translation tasks, and may require language interpretation at the basic or intermediate level. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 09, 2025  
Overview: The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining requested average call wait time and projected daily call volume. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Education: High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred Experience: 2 Years Related Position Experience In Healthcare Required
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 09, 2025  
Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...
WakeMed Health & Hospitals Wake Forest, NC, USA
Jan 09, 2025  
Overview: The Supervisor, Pathology supervises staff members within laboratory section or area of responsibility and performs technical and administrative duties. Oversees the daily performance of the diagnostic work of the laboratory, ensuring quality work and adequate staffing within area of responsibility. Performs laboratory testing as needed to maintain and strengthen knowledge base of discipline. Assists in planning and review of technical studies. Acts as a consultant regarding technical questions and problems. Oversees laboratory quality assurance and quality control, procedure updates, proficiency testing, employee training and education, evaluation and implementation of new procedures, equipment, and computer functionality, and compliance with accrediting agencies. Coordinates technical development, review, and training activities with technical and management staff. Assures timely, effective communication with employees. Confers with and counsels staff members...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 08, 2025  
Overview: The Medical Laboratory Scientist II performs routine and specialized laboratory tests and other procedures for use in the diagnosis and treatment of diseases. Utilizes requisite equipment, instruments, and computer systems. Evaluates and reports patient results using considerable independent judgment within the scope of established testing methods. Performs quality control procedures and contributes to the maintenance of the laboratory, equipment, and supplies. Assists in the development and implementation of new procedures and instrumentation. May assume responsibility for one or more laboratory projects or functions such as performance improvement, safety, quality control, regulatory, administrative, staff development, and computer systems. Trains new employees and/or students in the theoretical and operational aspects of procedures and serves as a resource for less experienced staff. Performs other duties as assigned. Department Description: Serving the community...
WakeMed Health & Hospitals Cary, NC, USA
Jan 07, 2025  
Overview: The Surgical Technologist I, OR is an allied health professional who is an integral part of the team of medical practitioners providing surgical care to patient populations ranging from infancy to geriatrics. Functions under the supervision of a surgeon or registered nurse to ensure that the operating room environment is safe, that equipment functions properly, and that the operative procedure is conducted under conditions that maximize patient safety. Utilizes expertise in the theory and application of sterile and aseptic technique that combines the knowledge of human anatomy, surgical procedures, and implementation of tools and technologies to facilitate a physician's performance of invasive therapeutic and diagnostic procedures. Department Description: • Career Ladder – ST I – IV, depending on education and experience • Public Service Loan Forgiveness • Free Onsite Parking • Professional Development Opportunities Serving the community since 1961, WakeMed Health...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 07, 2025  
Overview: The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication, coordinating with clinical staff in the physician...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 06, 2025  
Overview: The Patient Registration Representative, Bilingual will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative, Bilingual will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative, Bilingual will be fluent in bilingual written and spoken communication and will provide basic interpretation services. The patient registration work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice...
WakeMed Health & Hospitals Clayton, NC, USA
Jan 04, 2025  
Overview: The Case Manager, Nurse is a Registered Nurse responsible for providing patient case management services to assigned populations. Utilizes a collaborative interdisciplinary approach to anticipate, integrate, and coordinate the patient's plan of care, discharge plan, and re-entry into the community. The goal of the intervention is to meet the needs of patients in order to optimize clinical and resource outcomes, and to monitor the effectiveness of the plan and its outcomes. In collaboration with the social worker, the nurse case manager identifies at risk patient populations who require patient case management services. Provides bio-psychosocial assessments to identify patient needs and to assist in the development of the plan of care. The nurse case manager serves as a patient/family advocate and acts as a communication link between the physician, patient, family, health care team, community resources, and payers to reduce redundancy and fragmentation of care. their...
WakeMed Health & Hospitals Raleigh, NC, USA
Jan 01, 2025  
Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...
WakeMed Health & Hospitals Cary, NC, USA
Dec 31, 2024  
Overview: The Patient Access Educator/Quality Specialist is accountable to designated management staff throughout the hospital system to provide training for new employees, refresher courses for existing staff, and ongoing training to meet goals developed by both employees and Management. Develops computerized on-line modules for education. Monitors the volume and accuracy of patient demographic and insurance information at the time of registration. Incorporates a strong emphasis on customer service and quality in educational offerings. Serves as a resource to IT in the development of profiles to maximize the accuracy of claims submissions and analyze the data collected during the registration process. Collaborates with designated management staff to identify issues that interfere with the department's ability to meet the goals and develop solutions for same. Responsible for system-wide bi-weekly Registration Task Force and POS Collections Reporting.   **Eligible remote states...
WakeMed Health & Hospitals Raleigh, NC, USA
Dec 28, 2024  
Overview: The Staffing Assistant provides coordination of staff resources throughout the WakeMed system as delegated by the Staffing Resources leadership team and Clinical Administrators. The coordination of staff resources includes continuous interaction with co-workers, departmental, agency, travel staff and outside vendors. The Staffing Assistant provides clerical support through the collection, processing, and dissemination of information necessary to match appropriate staff skills/training to patient populations. Distribution of staff resources is prioritized based on staffing needs, acuity and census. Continuous collaboration with Clinical Administrators and nursing units to efficiently and cost effectively utilize available staff. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing...
WakeMed Health & Hospitals Raleigh, NC, USA
Dec 28, 2024  
Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...
WakeMed Health & Hospitals Clayton, NC, USA