Apr 20, 2026
Join our team at a leading appliance retailer as a Customer Service Associate , where you’ll be the go-to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you. Daily expectations of a Customer Service Associate: Be the first point of contact for customers via phone and email Support with product inquiries, orders, service scheduling, and warranty info Monitor customer portals and track service/delivery updates Process payments, order updates, and shipping documents accurately Collaborate closely with service, sales, and delivery teams Resolve escalated customer concerns with care and efficiency Stay up-to-date on product knowledge and internal procedures **This is not a Sales Role** Benefits: 401(k) +matching Dental insurance Health insurance Paid time off Vision insurance Tuition Reimbursement Paid training...
BREAKAWAY RETAIL ENTERPRISES
Greenfield, MA