Apr 23, 2026
Overview:
Guest Services Representative is essential in ensuring a welcoming and supportive environment for patients, visitors, and staff. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to providing exceptional service in a healthcare setting. Essential Job Duties: Greeting and Assisting Visitors: Welcome patients, visitors, and staff with a friendly and professional attitude adhering to AIDET format and standards. Provide directions, information, and assistance as needed. Information Desk Management: Answer incoming calls and respond to inquiries promptly. Maintain a clean and organized information desk area. Patient and Visitor Support: Assist patients and visitors with wheelchairs, directions, and personal assistance. Retrieves, cleans and stores transportation equipment at entrances to ensure availability for patients and their representatives. Coordinate with departments to facilitate patient and visitor...
Riverside Healthcare
Kankakee, IL