44 information technology jobs found in Boston, MA

Help Desk Analyst Job Functions: Provides first level phone and remote support to internal and external customers who are experiencing operational, hardware and/or network connectivity problems with their computers and associated software. Performs initial information gathering, troubleshooting, and resolution; documents findings and collaborates with senior support personnel to resolve escalated issues as requested. Works closely with the Associate IT Support Manager to identify, escalate, and help remediate unusual, recurring, or high-impact incidents. Maintains a working knowledge of all Firm?supported applications, systems, devices, and standard operating procedures. Accurately documents, logs, and tracks incidents, requests, and resolutions in the ITSM platform, including authoring and submitting knowledge base articles for review and approval. Identifies opportunities to improve Help Desk workflows, efficiency, and overall client service experience....

Job Ref:JR-3372 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Part time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$77,290.00 - $92,690.00 per year Overview This is a time-limited role with funding for two years. It is a part-time, hybrid position based at our Longwood campus. Please include a cover letter with your application. Under limited supervision, the Program Administrator II provides operational and complex administrative support to the program. The Program Administrator II coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives and may assist in the development of new or revision of program goals and objectives. The Program Administrator II represents the program in promotional efforts, cross-functional collaboration, prepares detailed program reports, analyzes data, and provides insights for program...

Job Ref:JR-1338 Location:450 Brookline Ave, BOSTON, MA 02215 Category:IT/Informatics Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$127,700.00 - $141,600.00 per year Overview This Principal IS (Information Systems) Application Analyst supports DFCI Information Services department systems and applications. The IS Principal Application Analyst will lead application deployment, configuration, system upgrades and maintenance for the many applications within the department. The role will continuously develop and implement process improvements that focus on optimizing operational efficiency, patient safety, and the quality of care. These functions are accomplished through participation in departmental projects with interdisciplinary teams that focus on workflow efficiency, clinical procedures, and applications training. Additionally, the IS Principal Application Analyst position requires a strong understanding of clinical workflows,...

Job Ref:JR-3792 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Radiation Oncology Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$137,800.00 - $169,100.00 per year Overview The Program Director of Network Operations – Radiation Oncology is a key strategic leader responsible for advancing the performance, growth, and integration of radiation oncology service lines. This role focuses on the multifactorial components and integrations required to drive and deliver world-class radiation care. The Director leads major initiatives including departmental rebuilding, hospital expansion, daily operations, interdisciplinary collaboration, launch of new clinical programs, and continued network development. A central responsibility is guiding the integration of the Dana-Faber and BIDMC radiation oncology departments, including the design and implementation of new workflows to support this collaboration. The Director will help to...

Job Ref:JR-3703 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Research Administration Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$47,200.00 - $53,300.00 per year Overview Fully On-Site: Hours: Monday - Friday 8:30AM - 5:00PM Reporting to the Practice Manager, this mission critical position is responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work. The Lab Services Coordinator (LSC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The LSC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into Epic, being responsible for offering exemplary customer service and resolving and triaging issues presented during...

Job Ref:JR-3629 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$74,500.00 - $89,300.00 per year Overview The Research Informatics Operations (RIO) team is looking for an enthusiastic Business Analyst to coordinate and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst I will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Harvard Cancer Consortium, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking. Incumbent will assist more experienced staff with projects, eventually leading their own projects, including design & implementation of new software systems to support...

Transactional Knowledge Management Analyst The Knowledge Management Analyst will support the Chief Knowledge Management Officer in implementing and maintaining knowledge management solutions for our transactional practice areas.  This person will work cross-functionally with attorneys, the Library & Research Services team, and the Information Technology department. Job Functions: Collaborate with attorneys to develop a deep understanding of practice needs, identify opportunities for innovation and efficiency, and manage the full lifecycle of initiatives from concept through implementation. Partner with legal practitioners to identify high-impact AI use cases and integrate AI solutions into existing workflows to support continuous improvement and operational optimization. Lead small-group training and discovery sessions focused on business processes and legal technology, driving adoption and maximizing the value of software investments. Support the firm-wide...

The Knowledge Management Analyst will support the Chief Knowledge Management Officer in implementing and maintaining knowledge management solutions for our litigation practice areas. This person will work cross-functionally with attorneys, the Library & Research Services team, and the Information Technology department. Job Functions: Collaborate with litigation attorneys to develop a deep understanding of practice needs, identify opportunities for innovation and efficiency, and manage the full lifecycle of initiatives from concept through implementation. Partner with legal practitioners to identify high-impact AI use cases and integrate AI solutions into existing workflows to support continuous improvement and operational optimization. Lead small-group training and discovery sessions focused on business processes and legal technology, driving adoption and maximizing the value of software investments. Support the firm-wide strategic implementation of iManage....

As a Service Desk Analyst in our Boston Office, you will provide technical support services to all firm employees via phone, email, desk-side visits, or walk-ins. You will be the first point of contact, responsible for promptly resolving technology issues and supporting clients with computer hardware and software setup and troubleshooting. This role involves enforcing firm policies, maintaining clear documentation, and collaborating with team members to deliver exceptional customer service. ESSENTIAL FUNCTIONS: Provide exceptional first-level technical support via phone, email, chat, and in-person with a friendly and proactive approach. Troubleshoot, install, configure, and maintain hardware (computers, peripherals) and software, including Microsoft Office Suite, legal-specific Office add-ons, Adobe products, iManage Document Management, Zoom Video and Phone, InTune Company Portal, Okta 2FA, OCR software, ITSM software, Citrix, Bomgar NinjaOne, and other law-specific...

Join Goodwin’s Global Operations Team and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognized as the “Best Business Team” by The...

The Relationship Intelligence Specialist supports the firm’s CRM, ERM, and integrated relationship intelligence platforms by maintaining accurate data, supporting system functionality, and assisting attorneys and business development teams in leveraging relationship insights. Reporting to the Relationship Intelligence Manager, this role plays a key operational role in ensuring relationship data and intelligence tools are reliable, accessible, and effectively used. The Specialist focuses on execution, data quality, and day-to-day support across CRM-connected systems that inform targeting, outreach, and client development efforts. Key Responsibilities            Core Platform & Data Support Ensure CRM, ERM, and relationship intelligence platforms are reliable, well-maintained, and effectively leveraged by users. Support data hygiene initiatives by coordinating validation, cleanup, and enrichment efforts-partnering with vendors and enabling users to maintain quality...

The Senior AI Defense Engineer is a technical leader responsible for securing AI in a global law firm environment. This role is responsible for setting technical direction, driving delivery, and mentoring colleagues to raise their awareness and capabilities. The role will translate emerging AI threats into practical defenses, guardrails, policy enforcement layers, monitoring and detections, adversarial test automation, and hardened environments that hold up under real attacker pressure. The role will support a smart-integration, buy-before-build, security strategy. You will evaluate, select, and operationalize commercial Al security solutions that meet stringent legal-sector expectations, including matter confidentiality, ethical walls, client audit requirements, data residency constraints, and contractual information technology service obligations. Success looks like: The role also enables progress by enhancing and performing commercial AI tool evaluations and...

The Practice Innovation Project Manager partners with the Senior Practice Innovation Manager to design, build, and maintain AI-augmented workflows that enhance the firm’s intellectual property practice. This hands-on role focuses on two primary areas: (1) developing and configuring AI tools, skills, and prompts that attorneys and staff can use in their daily work, and (2) providing first line support to users across the firm in the effective use of generative AI platforms, including prompt engineering, workflow design, and quality assurance of AI outputs. The Practice Innovation Project Manager serves as a day-to-day resource for attorneys and business professionals who are exploring or actively using AI tools in patent preparation, patent prosecution, patent litigation, prior art searching, legal operations, and administrative functions. This position requires a combination of technical fluency with AI platforms, strong communication skills, and the ability to translate...

What You Will Be Doing The Automation Solutions Analyst is responsible for the rapid design, delivery, and iteration of AI-enabled solutions that solve real business problems across the firm. This role sits at the intersection of AI capability and business need — translating stakeholder requirements into working solutions quickly, using Microsoft Copilot, Power Platform, and a growing library of reusable AI tools. This is a high-output, client-facing role focused on speed and repeatability. The Automation Solutions Analyst thrives on turning around solutions fast, building reusable assets that scale across the firm, and enabling end users to get immediate value from AI tools. By staying current with the Microsoft AI ecosystem and the firm’s evolving AI capabilities, this role plays a central part in expanding AI adoption and demonstrating tangible impact across legal and business operations. About This Role Deliver rapid, reusable AI-enabled solutions...

We are seeking qualified and experienced engineers with strong technical backgrounds in electrical engineering, computer science, software, or physics to join us as Scientific Advisors in our Electrical & Computer Technologies (ECT) group. This position can be based in our Boston, New York, or Washington, DC office or be fully remote. The expected salary range for this position is $80,000 – $120,000 annually.  Actual pay will be determined based on experience and other job-related factors permitted by law. In this role, candidates will actively apply technical expertise to support the firm and its client’s complex Intellectual Property (“IP”) needs while collaboratively working with attorneys, legal practitioners, and other team members. This position will play a key role in important functions such as the preparation of patent applications and drafting of formal requests to the U.S. Patent and Trademark Office (“USPTO”) to grant patents for inventions....

We are seeking a Technology Specialist with an advanced degree in electrical engineering, computer Science, mathematics or physics with 1-3 years of experience to join the Electrical & Computer Technologies (ECT) group. This position can be based in our Boston, New York, or Washington, DC office. The expected salary range for this position is $140,000 – $155,000 annually.  Actual pay will be determined based on experience and other job-related factors permitted by law. Responsibilities include: Review technical disclosures and participate in client interviews to understand new inventions Search literature and patent databases to determine the patentability of inventions Draft written assessments of the prospects of obtaining patent protection Write patent applications Prepare responses to communications from the U.S. Patent and Trademark Office Develop arguments for patentability to Patent Office Examiners Review patents as...

JOB SUMMARY: We are seeking an Enterprise Applications Engineer to support the Firm’s critical applications and enterprise workflows. While collaborating closely with the Senior Manager of Enterprise Application and Data, this individual will assist in the implementation of, perform updates to, and provide support and optimization for the enterprise applications used by the Firm. This highly skilled individual will bridge the gap between the Firm’s business applications and our technical infrastructure while acting as a key liaison between IT, vendors, and other business stakeholders to facilitate all phases of application support from incident resolution to system enhancements and integrations. In this role, they will oversee the daily operations of those applications (including but not limited to) matter management systems, timekeeping, accounting and billing, document management platforms, and other integrated business applications for ongoing optimizations. MAJOR...

The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to ServiceNow, to ensure efficient and effective operations. This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations. About this role: Engages with stakeholders to gather requirements, design and deliver solutions that align with customer needs. Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow. Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management....

Job Ref:JR-922 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$96,900.00 - $111,000.00 per year Overview The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of the research...

Job Ref:JR-2423 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Clinical Research Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$48,100.00 - $54,400.00 per year Overview The CRC (Clinical Research Coordinators) work within the clinical research program and support the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator and the Clinical Research Manager. The CRC will be responsible for the primary data collection and management of patient clinical information as it pertains to participation in clinical trials. Ensures timely facilitation of trial assessments per protocol and collection of protocol related samples including shipment to outside entities as required. Will support and maintain participant/subject trial binders and may maintain regulatory binders, to ensure study compliance with all state, federal, and IRB requirements. May be...