Senior Platform & Automation Engineer
- Complete Staffing Solutions
- Boston, MA, USA
Job Description
About this role:
- Engages with stakeholders to gather requirements, design and deliver solutions that align with customer needs.
- Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow.
- Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management.
- Creates and configures notifications, define and implement workflows, business rules, UI actions, and automation to improve efficiency.
- Proposes, designs and implements enhancements to automation platforms to optimize functionality and improve the user experience.
- Leverages the AI component of Service now to gain business efficiencies.
- Develops software solutions using JavaScript, Web Services, HTML, and CSS within automation environments.
- Manages the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration.
- Responsible for application support activities, including code migrations, replications, patching, and platform upgrades.
- Utilizes data import templates for data loading and extraction to support reporting and analytics needs.
- Responsible comprehensive process and knowledge documentation for ITIL and end user.
- Coaches and mentors junior developers
- Assists with data entry and validation from source documents into the automation platform database.
- Extracts and transform data into formats suitable for reporting or further analysis.
- Supports the development and configuration of custom applications within the ServiceNow and other automation platforms.
- Troubleshoots and resolves technical issues in collaboration with other team members.
- Ensures platform stability by adhering to best practices, standards, and governance policies.
- Participates in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow.
- Collaborates on team projects, contributing ideas to improve workflows and processes across the platform.
- Displays professionalism, quality service and a positive “can do” attitude to internal members/departments of the Firm.
- Assumes additional responsibilities as assigned.
Required Skills
- ServiceNow Administrator (CSA) is desirable.
- Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
- Strong understanding of ITIL/ITSM principles.
- Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
- Strong experience with REST/SOAP APIs and integration tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff.
- Ability to work independently and as part of a team.
Education:
- Advanced Scripting/ Reporting and other classes area highly recommended
- Bachelor’s degree
Required Experience:
- 5+ years’ application design, development, and support experience in a large scale, complex environment
- At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.
- Workflow and process improvement methodology and technology solution experience strongly preferred.
- Law firm experience is preferred.
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About
Mission Statement
The mission of Complete Staffing Solutions is to provide our clients with access to the best and brightest talent available. We offer comprehensive solutions that will increase productivity and empower our clients and their employees to achieve their goals and experience the highest level of success possible. Our specialists focus on permanent and consulting services where our proven experience is unmatched in the marketplace.
Our Service Commitment to You
Every candidate represented by Complete Staffing Solutions is thoroughly interviewed in person and evaluated (including reference checks) before joining your team. Our thorough interview process ensures that a candidate’s skills, experience and personality are well matched to each job and to the culture of the hiring organization. The success of our clients and our candidates is supremely important to us, and Complete Staffing has an unparalleled customer service approach that has proven to be an integral part of our success. We promise to make your staffing needs our number one priority.
Overview
Complete Staffing Solutions is a premier finance, accounting & administrative staffing firm that has been in business for over 25 years. We have the resources, experience and expertise required to coordinate the ideal match between hiring organization and candidate. We have a dedicated permanent placement team that focuses on Finance, Accounting, and Healthcare roles across a multitude of industries. Our temporary staffing consultants offer a wide array of industry knowledge that ranges from accounting/finance to healthcare/administrative and beyond. Here at Complete Staffing, we are confident that our team of committed professionals will provide your company with top-tier talent and be a proven resource to contribute to the immediate and long-term success of your business.
