Patient Financial Services Manager

The Patient Financial Services Manager oversees back-end revenue cycle operations to support timely, accurate reimbursement and strong account resolution performance. This role is responsible for managing teams and workflows across areas such as billing, follow-up, denials, credit balances, and accounts receivable. The manager drives operational efficiency, productivity, compliance, and financial performance while partnering across the revenue cycle to reduce barriers to payment and improve cash acceleration.

This role is expected to be primarily on-site to effectively lead front-line operations, support staff in real time, and drive accountability across Patient Financial Services.

Regular 8am to 5pm schedule.

Education: High School Diploma Required

Additional Education Requirements

Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred
Familiarity with hospital and/or professional billing workflows
Strong knowledge of back-end revenue cycle operations (billing, follow-up, denials, credit balances)
Deep understanding of payer requirements, reimbursement methodologies, and denial drivers
Experience managing AR performance, aging, and account resolution strategies
Ability to analyze denial trends and identify root causes across workflows
Proven ability to manage day-to-day operations across multiple work queues and teams
Understanding of how operational performance impacts cash, net revenue, and write-offs
Ability to interpret financial and operational metrics to drive decision-making
Experience using dashboards, reports, and KPIs to manage team performance
Ability to translate data into actionable operational improvements
Skilled in facilitating cross-functional conversations around performance gaps
Ability to navigate difficult payer conversations professionally and strategically
Working knowledge of CMS regulations, commercial payer guidelines, and contract language

PI229f464ef2e4-37641-40351252