Overview:
Job Purpose
Product Operations Management is focused on providing the day-to-day support needed to ensure our delivery products are dependable, reliable, and contain accurate and high-quality data. As part of the larger Product Operations team, we have responsibility for the successful management and configuration capabilities of contracted content and technology.
Responsibilities
- Daily Production & Support
- Ensure delivery products and services are released on-time with accurate data.
- Manage and remediate production issues to minimize client impact, coordinate client notifications with Client Service.
- Participate in postmortem reviews following major production incidents, track and close out key remediation actions.
- Draft Incident Summary Reports (ISRs) in collaboration with Client Service as needed.
- Manage the priority of BAU product fixes and changes to maintain reliable production operations.
- Partner with the Delivery Team to ensure best practices in client file configuration; provide training as needed.
- Work with Finance and Sales to research and resolve billing questions.
- Create and maintain tools and documentation supporting Pricing Delivery Products implementation.
- Small Enhancements & Sales Enablement
- Manage the priority and implementation of small enhancements to close new sales opportunities and increase client satisfaction.
- Collaborate with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify opportunities.
- Strategic Initiatives & Special Projects
- Support client migrations and other special projects as needed.
- Work with the Global Data Delivery Platform team on the implementation of strategic initiatives.
- Coordinate scheduling and balance priority of strategic initiatives against BAU and small enhancement projects.
Knowledge and Experience
- Bachelor’s degree in finance or related business field
- Graduate-level coursework or advanced degree a plus
- Strong knowledge of the financial data industry with experience in product or delivery operations roles
- Detail-oriented with excellent organizational and follow-up skills
- Excellent written communication and client service skills
- Experience using AI tools and proficient in MS Office
- Ability to work independently, problem-solve, and prioritize multiple tasks
- Ability to operate under strict deadlines in a fast-paced environment
- Familiarity with financial data delivery platforms
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.