Contract Collections Specialist
Location

• Warwick, RI

Hours:

• Fulltime
  • Monday – Friday 8:30am – 5:00pm

Position Duties:

• Contact members in initial stages of delinquency and across multiple product lines by telephone, e-mail and mail to identify the reasons for delinquency and assess member needs.
• Perform investigative procedures including skip tracing when necessary to locate members with delinquent accounts.
• Analyze delinquent accounts to determine appropriate collection activity and educate members on potential solutions to resolve delinquency;
• Establish and negotiate mutually satisfactory payment arrangements and follow up with members consistently.
• Notify co-signers regarding status of delinquent accounts
• Maintain accurate records by documenting all collection actions and updating files via the credit union’s loan recovery system.

Position Requirements:

• Must have Consumer Collections experience
• Working knowledge of and adherence to laws and regulations governing credit union operations as applicable to position including fair debt collection and bankruptcy laws and practices.
• Knowledge of consumer credit bureau systems and reporting
• Thorough knowledge of credit union products and services
• Proficiency in operating PC and other standard office equipment with working knowledge of Microsoft products.
• Knowledge of and adherence to proper telephone etiquette

Pay Rate:

• $26 – 30/ hour Depending on experience

…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP