Apr 24, 2025
Position Title: Customer Service Agent - Part Time Posting Number: S130P Department: Contact Center Position Type: Staff Job Description: Job Summary Handles customer service calls and email as well as assist in day-to-day contact center administration. Essential Job Functions 1. Answers phones and assists callers on the 7 main College inbound phone lines. 2. Willingness to develop mastery of Hillsdale College institutional knowledge. 3. Provide general customer service while using excellent phone etiquette. 4. Fulfills customer service agent rolls within Contact Center and is cross trained in a. Answering online support, online courses, Imprimis, and donor services email b. Gift Receipts c. Sorting and opening mail Required Qualifications: Education and Experience This position requires a high school education and one year of experience in an office setting, or an equivalent combination of education and experience sufficient to demonstrate the...
Hillsdale College
Hillsdale, MI, USA