Tourism Intern

Kantishna Roadhouse (KRH) is a full-service, backcountry lodge located 90 miles inside Denali National Park. Due to the Denali Park Road closure, the lodge is accessible only by small aircraft, and employees should expect a truly remote, wilderness-based work environment. Because of this remoteness, staff are expected to live on-site for the entire season (approximately June 1 to September 15) with no ability to leave the park on days off. Employees may enjoy hiking and exploring the surrounding backcountry during their free time, but travel outside the park is not available. KRH operates with a small, close-knit team and hosts a limited number of guests, so every staff member plays a vital, hands-on role in daily lodge operations. Room and board are provided at no cost to employees. 

JOB SUMMARY: Under the supervision of the General Manager, the Tourism Intern will gain hands-on experience in the tourism and hospitality industry. This internship provides exposure to operations in Fairbanks, Healy, and Denali National Park and Preserve, with a focus on reservations, guest services, and business operations. The Tourism Intern will support both front-line and back-office functions, contributing to the overall guest experience and operational efficiency.

ESSENTIAL FUNCTIONS:

• Assist with reservations processing via phone, email, and online systems
• Provide accurate and timely information to guests and travel agents
• Support front desk and reception duties, including telephone handling and guest inquiries
• Help maintain accurate reservation and billing records
• Participate in marketing efforts such as brochure mailings and outreach
• Assist in developing and upholding customer service standards
• Contribute to smooth hotel and lodge operations in coordination with staff
• Perform general office tasks such as filing, copying, and data entry
• Work independently on assigned projects and special tasks
• Perform other duties as assigned

DOYON CORE COMPETENCIES:

• Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
• Corporate Values- Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.
• Customer Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
• Safety and Security – Promotes a safe work environment for co-workers and customers.
• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.

JOB-SPECIFIC COMPETENCIES:

• Administrative Skills- Performs a variety of responsible and confidential office, clerical and professional administrative duties.
• Attention to Detail- Ensures one's own and others' work and information are complete and accurate.
• Communication Skills- Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Independence- Works with minimal supervision.
• Time Management- Manages time effectively when accomplishing tasks, projects, and goals.
• Planning and Organizing- Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Problem-Solving- Anticipates and identifies problems, distinguish between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity, and risk.
• Willingness to Learn- Willing to learn new skills or techniques to meet the demanding changes of job duties and responsibilities.

SUPERVISION:

• This position has no supervisory responsibilities.

QUALIFICATIONS:

• Must be a Doyon Shareholder
• High School Diploma or Equivalent Experience
• Valid driver’s license and access to a registered, insured vehicle
• Basic computer skills; ability to learn reservation systems
• Self-motivated and able to work independently and as part of a team

SKILLS INTERN WILL OBTAIN:

• The intern will gain practical knowledge of tourism and hospitality operations, develop strong customer service and communication skills, gain experience with reservation systems and office procedures, and acquire insight into business operations, guest relations, and tourism marketing strategies.

WORKING ENVIRONMENT: The work is mostly performed in an office setting in Fairbanks and Healy and will occasionally travel to Kantishna Roadhouse to assist a wide variety of people with varying duties, personalities, and abilities.

PHYSICAL DEMANDS: The work is generally sedentary, requiring routine walking, standing, bending, and carrying items weighing up to fifty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions].

REASONABLE ACCOMMODATION: It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.