Role Overview:
The Specialist, Quality Systems Compliance supports the development, implementation, and governance of Brother’s Quality Management System (QMS) across the end-to-end supply chain—including manufacturing, distribution, and 3PL operations. This role ensures compliance with corporate, regulatory, and customer requirements by maintaining QMS documentation, coordinating audits, and driving continuous improvement initiatives that enhance quality, consistency, and operational performance.
The position will also serve as system administrator and key user for the electronic QMS platform, supporting configuration, rollout, and adoption once implemented.
Duties & Responsibilities:
QMS Governance & Administration
- Support design and implementation of an integrated QMS for the Supply Chain organization aligned to ISO 9001 and Brother global quality standards
- Develop and maintain controlled documentation, including procedures, standard operating instructions, forms, and templates to ensure consistency and compliance across sites
- Manage and maintain the electronic QMS platform, including user access, workflows, document control, and training records once implemented
- Coordinate QMS reviews, internal audits, and management review activities; track completion of corrective and preventive actions (CAPA)
- Ensure QMS processes are standardized across manufacturing, distribution, and service operations
Compliance & Audit Support
- Prepare for and support internal, customer, and external audits (ISO, 3PL, regulatory, or customer quality audits)
- Maintain records of certifications, audit schedules, findings, and follow-up actions
- Partner with operations, engineering, and logistics teams to ensure compliance with company policies, procedures, and control requirements
- Develop and maintain risk registers and compliance tracking dashboards
Supplier and 3PL Quality Oversight
- Support supplier and third-party logistics (3PL) compliance assessments
- Review quality documentation (PPAP, FAI, shipping test reports, inspection records) for conformance
- Coordinate supplier quality evaluations, scorecards, and corrective action follow-up
- Assist in establishing consistent compliance standards for all 3PL sites handling Brother products
Training, Communication, and Continuous Improvement
- Develop and deliver training related to QMS processes, document control, audit readiness, and compliance standards
- Create communication materials and quality alerts to increase awareness and reinforce compliance culture
- Support continuous improvement initiatives using Lean, 8D, or PDCA methodologies to drive process standardization and waste reduction
Metrics, Reporting, and Documentation
- Maintain compliance dashboards and KPIs (audit results, CAPA closure rates, training completion)
- Generate monthly and quarterly reports for management and internal stakeholders
- Support preparation of documentation for management reviews and global quality reporting
Experience & Qualifications:
Education
- Bachelor's Degree (or equivalent experience) Business, Engineering, Supply Chain, or related field
Experience
Minimum 5 years
- Experience in quality systems, compliance, or audit within a manufacturing or supply-chain environment
Licenses and Certifications
- ISO 9001 Lead Auditor Certification
- ASQ certification, such as: Certified Quality Improvement Associate (CQIA); Certified Quality Process Analyst (CQPA); Certified Quality Auditor (CQA)
Software/Technical Skills
- Microsoft Office Suite; experience with SharePoint and workflow tools preferred
- Strong understanding of QMS elements, internal auditing, and document control
- ISO 9001, ISO 14001, or similar QMS frameworks
- Familiarity with SAP S/4HANA QM, ETQ, Master Control, or similar electronic QMS systems
Other Skills/Knowledge/Abilities
- Excellent organization, prioritization, and follow-through skills
- Ability to collaborate across cross-functional teams and communicate effectively with all levels of the organization
- Analytical mindset with ability to interpret quality data and identify trends
- Ability to solve problems and recommend solutions
Additional Details for This Role:
This role will be an onsite role. You are expected to work from the stated job location 5 days a week. #LI-ONSITE
Base Salary
- The targeted base salary range for this position is $80,000 - $ 100,000 per year.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
Additional Compensation
- Not a Bonus Eligible Role: This role is not eligible to participate in Brother's bonus incentive plan. The base pay accounts for the entirety of the role's annual cash compensation.