Director, Patient Financial Services

Job Summary:   Responsible for effectively managing and coordinating the activities related to billing and follow-up of patient accounts for the organization including CRMC, CMG, CSS, Occupational Medicine, CEC and Courtland Terrace. In addition, Underpayment Review, Cash Applications, Account Recovery, Refunds, Customer Service, Financial Counselors and Clinic support/training as needed.   Assists with the establishment and monitoring of structure, policies, procedures, and quality control standards. Will achieve cash collections, revenue cycle, accounts receivable, customer service, and bad debt targets through design, planning, implementation, and monitoring. Oversees activities of outside vendors, such as collection agencies.

Qualifications:   Bachelor’s degree in Business Administration, Management, Accounting, Information Systems or related field required.  Masters preferred. Five+ years of progressive responsibility and experience in Revenue Cycle management.   Extensive knowledge of Government, Commercial/Managed Care, cash posting, refunds, customer service, and information systems related to Business Services in a healthcare environment.   Thorough skills in managing and motivating people.  Considerable ability to communicate effectively.

EOE AA M/F/Vet/Disability