Dec 16, 2025
Customer Service Agent Alliance Medical Group
Job Description
Title
Customer Service Agent
Department(s)
Call Center
Reports to
Call Center Manager
Job summary
The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality patient care.
Duties and Responsibilities:
Answers multi-line telephone promptly, and in a polite and professional manner.
Schedules patient appointments correctly, being certain to review appointment date, time, location, and provider name with caller. Informs caller of items to bring to appointment. Reminds caller of...
Waterbury Hospital
Middlebury, CT, USA