4 customer service jobs found in Valhalla

Access Center Ambassador Job Summary : An Access Center Ambassador acts as the primary point of contact for patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments. This position is crucial for maintaining efficient communication across our physician enterprise to ensure a first-call resolution and a positive patient experience. Remote work may be considered for candidates who meet specific requirements after hire and onboarding. Responsibilities: Answering Phones: Responding to a high volume of calls from patients, insurance companies, and other medical facilities. Must be able to handle 80–100 incoming calls per day. Verifies and updates current patient demographic, financial, clinical and portal access Schedules future appointments based on appointment type, time requirements and provider schedule availability. Respond to patient...

Director of Patient Accounts Job Summary : The Director of Patient Accounts is responsible for directing Patient Financial Services to include Billing, Collections, Customer services, Cash posting, Denial Management and Budget preparation. Coordinate daily activities related to the planning, implementing and maintaining all functions pertinent to the Patient Accounting departments. Responsible for continued improvement in staff through education, training and positive reinforcement of appropriate working practices. Must be able to meet performance goals to include cash, A/R days, production by area and denial reduction. The position will include management of North Region (Mid-Hudson and Health Alliance hospitals) Responsibilities: · Directly manages day-to-day activities of patient accounting staff. Ensures daily electronic/paper billing submission to appropriate payer and monitors follow up activity on open receivables. ·...

Onboarding Specialist Job Summary : Provide administrative support for the recruitment team and oversee day-to-day duties to ensure an efficient and safe working environment. The HR Coordinator should also have excellent administrative and IT skills with the ability to multitask and adapt in a fast-paced environment. Responsibilities: Provide a seamless positive candidate experience from initial contact through onboarding Process all required new hire forms accurately for internal and external applicants to start Schedule HR appointments, in conjunction with Occupational Health for new hires to provide onboarding documents Provide a high level of customer service to internal/external candidates, hiring managers, and leadership Verify all credentials/licenses with candidates Conduct background checks - SEL, SCR, CHRC and applicable checks as needed Perform reference checks Provide information to candidates about benefits (Union and...

Manager, Scheduling Access Center Job Summary : The manager reports to the Director, Call Center or designee. Responsible for the management and oversight for scheduling teams, as well as all other operational management associated with day-to-day contact operations with the ability to identify opportunities to streamline internal operations. Develop strategic partnerships with practices and manage relationships with Physician and Practice leads. Develop service level agreements with APS and Western Region Practices and ensure compliance with agreed-upon processes. Provide detailed analytics and insight into key trends, develop performance reports and dashboards and conduct root cause analysis when issues occur. Responsible for the development and implementation of all operational strategy to help drive performance, create a positive work environment and overarching contact center controls and processes are aligned with corporate and practice agreed upon standards....