3 jobs found in Framingham, MA

Receptionist Location: Framingham, MA Hours: Monday – Friday 8:00am – 5:00pm Position Duties: Act as initial point of contact when entering building Provide excellent customer service to clients that are requesting assistance in person. Collect paperwork from clients for various programs and assure they are delivered within the same day. Oversee reception and the designated waiting area to ensure all visitors’ needs are met in a timely manner. Provide direction and guidance to all visitors on policies and protocols specific to building visitors. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Interact with all visitors in a professional, compassionate, trauma-informed approach. Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of...

KEYS GREET VISITORS UNDERSTAND THEIR NEEDS HANDLE PAPERWORK HANDLE PHONES DIRECT TO THE APPROPRIATE RESOURCE GOOD CUSTOMER SERVICE BILINGUAL – SPANISH OR PORTUGUESE           PRIMARY RESPONSIBILITIES Act as initial point of contact, assess the services needed of every person coming into the building, and connect each person to the appropriate department. Provide excellent customer service to clients that are requesting assistance in person. Collect paperwork from clients for various programs and assure they are delivered within the same day. Assist clients with relaying emergency situations to the applicable department. De-escalate conflicts that may arise. Oversee reception and the designated waiting area to ensure all visitors’ needs are met in a timely manner. Provide direction and guidance to all...

Customer Service Representative Location: Framingham, MA Hours: Monday – Friday 8:30am – 5:00pm Position Duties: Manage large amounts of incoming phone calls Assist with generating quotes Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Following up with Customers on quotes and orders Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Qualifications: Reliability Excellent verbal communication skills: Articulate, Clear, Polished Demonstrated confidence in customer-facing roles Strong interpersonal skills...