Feb 28, 2026
Concord, MA $30/hour M-F 8:30-5pm or 8am-4:30pm
We are seeking an experienced Utility Billing Coordinator to support a municipal billing department. This role oversees the full billing cycle, including bill generation, adjustments, EFT/ACH processing, collections, and system testing.
This is a detail-driven, process-focused position ideal for someone with utility or municipal billing experience.
Key Responsibilities
Manage full billing cycles, including bill calculation and review
Process rebills, credits, and billing adjustments
Troubleshoot billing discrepancies and resolve errors
Monitor EFT/ACH and Auto Pay setups (including prenotes)
Run billing reports and analyze discrepancies
Maintain accurate customer account data in billing system
Assist with collections, liens, and final bills
Test system updates (rates, templates, services) before implementation
Provide occasional backup customer service support...
Complete Staffing Solutions
Concord, MA, USA