14 customer service coordinator jobs found in Boston

Online Hospitality Support Coordinator Job Overview: Destination Knot is seeking a dependable and detail-oriented Online Hospitality Support Coordinator to provide remote administrative and customer support related to reservations, scheduling, and client service. This role focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment.This position is ideal for individuals who are organized, professional, and comfortable working independently using online systems. Key Responsibilities: Provide online support for client inquiries related to reservations and schedulingAssist with coordination of hospitality-related services, including accommodations and associated arrangementsMaintain accurate client records and reservation details in internal systemsCommunicate professionally with clients via email, phone, and digital platformsReview confirmations and documentation for completeness and accuracyProvide general...

Client Services Coordinator Remote We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment. Responsibilities Assist clients with general questions, planning support, and coordination of booking detailsProvide excellent customer service through email, phone, and messagingSupport clients with organizing trip preferences, dates, and experience optionsHelp gather information needed for itineraries, reservations, and service selectionsMaintain accurate client and booking notes within our systemsCommunicate professionally to ensure a smooth, positive travel-related experienceStay informed about available destinations, suppliers, and service offeringsSupport follow-up, confirmations, and administrative tasksWork collaboratively with the team...

Job Ref:45723 Location:450 Brookline Ave, Boston, MA 02215 Category:Research Laboratory Employment Type:Full time Work Location:Onsite: 100% onsite Overview Fully On-Site: Monday - Friday, 6:00 AM - 2:30 PM Reporting to the Practice Director, this mission critical position is responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work. The Lab Services Coordinator (LSC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception.  The LSC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into Epic, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face or telephone interactions....

Job Ref:41967 Location:450 Brookline Ave, Boston, MA 02215 Category:Pharmacy Employment Type:Full time Work Location:Onsite: 100% onsite Overview The Pharmacy Supervisor of Infusion Services oversees the daily operations of the pharmacy to ensure that high-quality patient care is provided in compliance with regulations, hospital policies, and practices. The Pharmacy Supervisor coordinates daily workflow and supports the Pharmacy Manager to implement identified process improvements and quality assurance initiatives. The Pharmacy Supervisor works closely with the Pharmacy Manager to support staff recruitment efforts.  This individual supports the on-site onboarding and orientation of new staff members and ensures ongoing training and competencies are maintained. It is expected that they be current regarding trends and developments in pharmacy practice and serve as a role model and mentor to the professional and technical staff. The Pharmacy...

Group Reservations Specialist Remote Group Reservations Specialist Remote Location: Remote (United States) About Destination Knot: Destination Knot is a coordination-focused services company that supports clients with group-based scheduling, reservations, and experience planning. We specialize in organizing logistics for group events, celebrations, and shared experiences, with a strong emphasis on accuracy, communication, and client satisfaction. Position Overview: The Group Reservations Specialist is responsible for supporting group-related reservation and scheduling needs. This role assists with coordinating multiple participants, managing timelines, and ensuring all reservation details are accurately documented and communicated.This position is support-driven and administrative in nature, ideal for individuals who are detail-oriented and comfortable managing multiple coordination elements in a remote setting. Key Responsibilities: Assist with group reservation requests...

About BizzyCar BizzyCar is an innovative software platform that enhances automotive dealership service operations by streamlining service appointments, recall management, mobile service, customer engagement, and retention. Our mission is to empower dealerships to maximize operational efficiency, boost revenue, and enhance customer satisfaction. About the role We are seeking a dynamic and detail-oriented Marketing Associate to join the BizzyCar team. In this role, you’ll support the planning and execution of marketing initiatives, campaigns, and events. You’ll work closely with Marketing leadership, Sales, and Customer Success teams to increase brand awareness, generate qualified leads, and engage current and prospective customers. If you’re passionate about digital marketing and growth-driven campaigns, this role is an exciting opportunity to make a significant impact in a fast-paced and growing company. Requirements Campaign Management & Execution...

Job Ref:47323 Location:20 Overland Street, Boston, MA 02215 Category:IT/Informatics Employment Type:Full time Work Location:Remote: occasional time on campus Overview The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.   Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of the research system operations program. They will...

Job Ref:46806 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 4-5 days onsite/week Overview Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health authority’s, foundations, and insurance companies throughout the continuation of the patient’s care coordination. This role is instrumental in meeting the business needs of the program, provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. The International Patient Liaison...

Job Ref:47203 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 4-5 days onsite/week Overview Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health authority’s, foundations, and insurance companies throughout the continuation of the patient’s care coordination. This role is instrumental in meeting the business needs of the program, provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. The International Patient Liaison...

Job Ref:47399 Location:450 Brookline Ave, Boston, MA 02215 Category:NP/PA Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview We are seeking a dedicated and organized Administrative Assistant to support Dana-Farber's Physician Assistants and program staff. This role is integral to the support of DFCI's PAs and involves a variety of administrative and coordination tasks. The ideal candidate will have strong organizational skills, excellent communication abilities, and enthusiasm for a fast-paced healthcare environment. The Administrative Assistant will be a key memeber of the DFCI PA administrative support staff and will provide back-up to other team members when necessary. The Administrative Assistant will work collaboratively with clinical and administrative faculty and staff, and must maintain exceptional customer service. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing...

Job Ref:47388 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview Reporting to the Senior Vice President (SVP), Ambulatory Care, the Executive Assistant will provide primary support to the SVP related to scheduling, meeting development and planning, development of internal and external presentations, and development of internal communications on behalf of the SVP. The SVP, Ambulatory Care, is a new executive to the Dana-Farber Cancer Institute (DFCI), tasked with optimizing the patient care experience in ambulatory services in a rapidly growing footprint across multiple sites.     The Executive Assistant serves as the primary point of contact for diverse internal and external constituents, including faculty and commercial partners; assists the SVP as well as others aligned to the Office, with monitoring, prioritizing, and executing a...

Job Ref:47304 Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview Under minimal supervision, the Executive Assistant I provides high-level administrative support primarily to Vice Presidents and above or a comparable level executive*.   Work requires some analysis and use of initiative and independent judgement.  The Executive Assistant I is often called upon to communicate on behalf of executive(s) to other employees.  The Executive Assistant I conducts work assignments of increasing complexity with some latitude for independent judgement and remains knowledgeable of corporate polices.  NOTE:  *VP+ or comparable level executive such as SVP, EVP, Chiefs, Department Chairs and Division Chiefs.  Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research...

Job Ref:47093 Location:450 Brookline Ave, Boston, MA 02215 Category:Research Administration Employment Type:Full time Work Location:Remote: occasional time on campus Overview This position's work location is remote, with occasional time onsite as needed. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The Research Administrator II is responsible for the management of the research portfolios with increasing complexity for multiple laboratories (and Disease Centers, as applicable) and completes work independently with limited direction and supervision from their supervisor. The RA II is responsible for a diverse set of funding types including federal, industry, foundation, donor, institutional, chargeback, and clinical trials. The RA II collaborates with and advises faculty and researchers on the preparation of sponsored research applications and/or the financial management of sponsored and institutional...

Job Ref:46697 Location:450 Brookline Ave, Boston, MA 02215 Category:Research Administration Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Overview The Senior Research Administrator for the Division of Molecular and Cellular Oncology (MCO) and the Center for Cancer Genomics (CCG) oversees the research portfolios of multiple laboratories, exercising independent judgment while keeping the supervisor, Department Director, and Center leadership informed. In this role, you will partner with faculty and investigators to develop competitive sponsored research applications and manage the financial health of sponsored and institutional funds across operating, federal, industry, foundation, donor, institutional, and clinical trial sources. You will provide senior-level financial planning and management, lead operational process improvements, and cultivate strong business relationships with Cancer Genomics leadership (Directors and Associate Directors)....