7 retail jobs found in Boston

As a Service Desk Analyst in our Boston Office, you will provide technical support services to all firm employees via phone, email, desk-side visits, or walk-ins. You will be the first point of contact, responsible for promptly resolving technology issues and supporting clients with computer hardware and software setup and troubleshooting. This role involves enforcing firm policies, maintaining clear documentation, and collaborating with team members to deliver exceptional customer service. ESSENTIAL FUNCTIONS: Provide exceptional first-level technical support via phone, email, chat, and in-person with a friendly and proactive approach. Troubleshoot, install, configure, and maintain hardware (computers, peripherals) and software, including Microsoft Office Suite, legal-specific Office add-ons, Adobe products, iManage Document Management, Zoom Video and Phone, InTune Company Portal, Okta 2FA, OCR software, ITSM software, Citrix, Bomgar NinjaOne, and other law-specific...

Join Goodwin’s Global Operations Team and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognized as the “Best Business Team” by The...

The Relationship Intelligence Specialist supports the firm’s CRM, ERM, and integrated relationship intelligence platforms by maintaining accurate data, supporting system functionality, and assisting attorneys and business development teams in leveraging relationship insights. Reporting to the Relationship Intelligence Manager, this role plays a key operational role in ensuring relationship data and intelligence tools are reliable, accessible, and effectively used. The Specialist focuses on execution, data quality, and day-to-day support across CRM-connected systems that inform targeting, outreach, and client development efforts. Key Responsibilities            Core Platform & Data Support Ensure CRM, ERM, and relationship intelligence platforms are reliable, well-maintained, and effectively leveraged by users. Support data hygiene initiatives by coordinating validation, cleanup, and enrichment efforts-partnering with vendors and enabling users to maintain quality...

The Senior AI Defense Engineer is a technical leader responsible for securing AI in a global law firm environment. This role is responsible for setting technical direction, driving delivery, and mentoring colleagues to raise their awareness and capabilities. The role will translate emerging AI threats into practical defenses, guardrails, policy enforcement layers, monitoring and detections, adversarial test automation, and hardened environments that hold up under real attacker pressure. The role will support a smart-integration, buy-before-build, security strategy. You will evaluate, select, and operationalize commercial Al security solutions that meet stringent legal-sector expectations, including matter confidentiality, ethical walls, client audit requirements, data residency constraints, and contractual information technology service obligations. Success looks like: The role also enables progress by enhancing and performing commercial AI tool evaluations and...

What You Will Be Doing The Automation Solutions Analyst is responsible for the rapid design, delivery, and iteration of AI-enabled solutions that solve real business problems across the firm. This role sits at the intersection of AI capability and business need — translating stakeholder requirements into working solutions quickly, using Microsoft Copilot, Power Platform, and a growing library of reusable AI tools. This is a high-output, client-facing role focused on speed and repeatability. The Automation Solutions Analyst thrives on turning around solutions fast, building reusable assets that scale across the firm, and enabling end users to get immediate value from AI tools. By staying current with the Microsoft AI ecosystem and the firm’s evolving AI capabilities, this role plays a central part in expanding AI adoption and demonstrating tangible impact across legal and business operations. About This Role Deliver rapid, reusable AI-enabled solutions...

Responsible for the design, implementation, management, and support of the firm’s enterprise endpoint and server operating systems and associated security infrastructure.  This engineering position will focus on information security related technologies related to our core operating systems.  In addition to a focus on information security, this role will also ensure the performance, immutability, and high-availability of those technologies and resulting services.  Serves as a key member of the Computer Security Incident Response Team. Assists in the development and maintenance of processes and procedures around investigating and remediating security incidents involving malware, ransomware and/or data loss. Assists with the implementation of new or additional endpoint, server and associated security environments to improve infrastructure service, both locally and remotely. Assists with resource and workload management and capacity planning. Effectively manages product...

AI Change Management Analyst The AI Change Management Analyst is responsible for assisting in the development and execution of a firm-wide change management and communications strategy for Artificial Intelligence (AI) adoption. This role will create and implement communication and change management plans tailored to AI initiatives, ensuring smooth adoption and meaningful transformation across the firm as well as oversee all internal AI-related communications and manage firm-wide forums and collaboration sites specific to AI. The Analyst will also help create and implement change management and communications plans for all IS projects, working with the project team.  Additionally, the Analyst will manage collaboration among internal Information Services (IS) teams and business professional groups when responding to AI- and technology-related questions in Requests for Proposal (RFPs), client surveys, and Outside Counsel Guidelines (OCGs), ensuring consistent, accurate, and...