2 operations assistant jobs found in Boston

As a Service Desk Analyst in our Boston Office, you will provide technical support services to all firm employees via phone, email, desk-side visits, or walk-ins. You will be the first point of contact, responsible for promptly resolving technology issues and supporting clients with computer hardware and software setup and troubleshooting. This role involves enforcing firm policies, maintaining clear documentation, and collaborating with team members to deliver exceptional customer service. ESSENTIAL FUNCTIONS: Provide exceptional first-level technical support via phone, email, chat, and in-person with a friendly and proactive approach. Troubleshoot, install, configure, and maintain hardware (computers, peripherals) and software, including Microsoft Office Suite, legal-specific Office add-ons, Adobe products, iManage Document Management, Zoom Video and Phone, InTune Company Portal, Okta 2FA, OCR software, ITSM software, Citrix, Bomgar NinjaOne, and other law-specific...

The Relationship Intelligence Specialist supports the firm’s CRM, ERM, and integrated relationship intelligence platforms by maintaining accurate data, supporting system functionality, and assisting attorneys and business development teams in leveraging relationship insights. Reporting to the Relationship Intelligence Manager, this role plays a key operational role in ensuring relationship data and intelligence tools are reliable, accessible, and effectively used. The Specialist focuses on execution, data quality, and day-to-day support across CRM-connected systems that inform targeting, outreach, and client development efforts. Key Responsibilities            Core Platform & Data Support Ensure CRM, ERM, and relationship intelligence platforms are reliable, well-maintained, and effectively leveraged by users. Support data hygiene initiatives by coordinating validation, cleanup, and enrichment efforts-partnering with vendors and enabling users to maintain quality...