1 jobs found in Laughlin

Overview: Hotel Reservation / Call Center Agents  Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada.  Work from Home will be available upon satisfactory completion of on-site training.    Responsibilities: Answer all incoming calls in a friendly, energetic and efficient manner.  Answer all incoming calls for all Golden Nugget properties.  Provide guests with information concerning the hotel amenities and services.  Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.  Suggest relevant upsells and convert calls into reservations. Effective in following and achieving department sales goals.   Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.      Qualifications: The ideal...