9 jobs found in Laughlin

Overview: A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.   Responsibilities: Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude  Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns  Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests  Handle guest complaints or issues professionally or bring them to the manager when necessary  Assist with running food, delivering and/or refilling guests’ drinks  Guide guests to their tables and present them with menus  Take to-go orders over the phone and in person  Engage with guests to ensure they're happy with food and service  Refill drinks and clear plates as needed during guest’s dining experience  Provide great customer...

Overview: A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.   Responsibilities: Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude  Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns  Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests  Handle guest complaints or issues professionally or bring them to the manager when necessary  Assist with running food, delivering and/or refilling guests’ drinks  Guide guests to their tables and present them with menus  Take to-go orders over the phone and in person  Engage with guests to ensure they're happy with food and service  Refill drinks and clear plates as needed during guest’s dining experience Provide great customer...

Overview: A Host/Hostess is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.   Responsibilities: Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude  Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns  Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests  Handle guest complaints or issues professionally or bring them to the manager when necessary  Assist with running food, delivering and/or refilling guests’ drinks  Guide guests to their tables and present them with menus  Take to-go orders over the phone and in person  Engage with guests to ensure they're happy with food and service  Refill drinks and clear plates as needed during guest’s dining experience  Provide great...

Overview: Hotel Reservation / Call Center Agents  Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada.  Work from Home will be available upon satisfactory completion of on-site training.    Responsibilities: Answer all incoming calls in a friendly, energetic and efficient manner.  Answer all incoming calls for all Golden Nugget properties.  Provide guests with information concerning the hotel amenities and services.  Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.  Suggest relevant upsells and convert calls into reservations. Effective in following and achieving department sales goals.   Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.      Qualifications: The ideal...

Overview: Bean & Bread Attendant  A Bean & Bread Attendant is responsible for delivering exceptional service to our guests, taking orders, preparing beverages, and maintaining a clean and inviting coffee shop atmosphere.  Responsibilities: Greet guests with a friendly and welcoming demeanor.  Assist guests in taking their order accurately; provide information about menu items, promotions, and specials.   Follow recipe guidelines to prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks.  Process payments and maintain a balanced cash drawer.  Maintain a clean and inviting environment; ensure all supplies are organized and well stocked.  Adhere to all health and safety regulations.    Qualifications: Previous experience in a customer service or food service role is preferred but not required.  Excellent leadership and interpersonal skills.  Ability to work in a fast-paced environment.  Basic...

Overview: To manage the Player Services Department for optimum staffing levels, extend credit to customers, assure that all 24K Select Club customers are served in an efficient and timely manner, and ensure financial transactions are recorded within company policy and regulation guidelines. Responsibilities: • Schedule and supervise all Player Services employees to maintain coverage and efficient customer    service • Informs all Player Services employees of policies and procedures pertaining to the 24K Select Club. • Interview, hire, counsel, and discipline staff. • Plan budgets and schedules staff necessary to meet operational needs. • Meet with customers for the extension of credit and check approval, problem solving and goodwill marketing. • Plan, participate and/or attend departmental meetings for human resource applications, regulatory seminars and policy development. • Maintains all employee records • Train all Player Services employees in Title 31. • Perform other duties...

Overview: It is the responsibility of the Food and Beverage Supervisor to monitor the Food and Beverage departments’ profitability while ensuring all employees maintain Golden Nugget customer service standards. Interact with other Department Heads to help beverage department operations proceed smoothly. Responsibilities: • Continually monitor all daily sales, ordering/par levels, costs for all beverage outlets. Also constantly monitor outlet performance and seek to exceed budgeted goals/improve beverage department operations by focusing on the following areas: o Maximizing revenue o Creating, implementing and modifying marketing plan(s) for beverage outlet(s), with approval of Food and Beverage management o Reducing labor expense(s) based on business levels o Reducing all other expenses, including maintenance on bar/beverage equipment • Consistently demonstrate and ensure all other employees maintain quality standards and follow established service rules/procedures, including...

Overview: It is the responsibility of the Supervisor to monitor the departments profitability while ensuring all employees maintain Golden Nugget customer service standards. Interact with other Department Heads to help operations proceed smoothly. Responsibilities: • Consistently demonstrate and ensure all other employees maintain quality standards and follow established service rules/procedures, including all Golden Nugget, Department, Health & Safety standards, as well as other rules/procedures designated by management. • Responsible for enforcing departmental rules. Make sure consistency of rule enforcement is maintained. • Maintain accurate paperwork regarding inventory/par levels, special event scheduling, payroll, employee records. • Consistently demonstrate excellent people skills, both in dealing with guests, as well as employees. • Encourage/motivate employees regarding morale, employee development, employee ability to provide great customer service. Must be...

Overview: To welcome employees, applicants and callers in a warm professional manner.  Assists in recruiting suitable applicants and initiates paperwork for prospective employment activities. Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES : Maintains safety and cleanliness of the work station and surrounding areas Interacts in a courteous and professional manner with all staff, applicants and employees Creating Job Posting in ICIMS for open positions and helps managers with interested applicants to move forward through the hiring process Drug Testing Referrals Work Card Referrals Background Checks Process and enter new hire Input employment data into Oracle Processes Employment Verifications Keeps Essential Functions are up to date Maintains Job Postings for Bulletin Board Conducts new hire orientation Maintains Employee Bulletin Boards Assists with employee events and activities Qualifications:   Minimum of one year...