1 jobs found in Framingham, MA

Customer Service Representative Location: Framingham, MA Hours: Monday – Friday 8:30am – 5:00pm Position Duties: Manage large amounts of incoming phone calls Assist with generating quotes Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Following up with Customers on quotes and orders Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Qualifications: Reliability Excellent verbal communication skills: Articulate, Clear, Polished Demonstrated confidence in customer-facing roles Strong interpersonal skills...