Assistant Communit Manager - Active Adult - Greystar Community

JOB SUMMARY:

This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

KEY RESPONSIBILITIES:
• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. 
• Operates the property management software (Yardi/OneSite) and completes transactions by 
entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. 
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, 
communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue. 
• Reviews and submits invoices from vendors, contractors, and service providers for payment by 
reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. 
• Follows the Company’s established procedures related to evictions by following proper notice 
requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings. 
• Processes resident move-outs by reviewing lease terms and notice requirements, applying 
appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in 
accordance with established procedures and legal requirements. 
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. 
• Acts as the on-site supervisor in the absence of the community manager by organizing and 
delegating daily work, coordinating maintenance and make-ready tasks with the maintenance 
supervisor, and managing the operation of the community in compliance with Company policies, 
procedures, and business practices. 
• Assists in managing the client/owner relationship by meeting with the owners, conducting 
community tours, providing updates and information about the community’s performance, and 
responding to owner requests as needed. 
• Assists with leasing activities to achieve the property’s revenue and occupancy goals by greeting visitors, qualifying prospects, conducting property tours and showing apartments when necessary.
• Attends events and activities as necessary, ensuring they are completed professionally and on 
schedule and participates in outreach marketing efforts as necessary. Evening and weekend work may be required.
• Maintain confidentiality of pertinent personal information concerning residents and staff.
• For California Only: The Assistant Community Manager or Leasing Manager must review all 
completed move in files prior to submission to the Community Manager for review and approval.

BASIC KNOWLEDGE & QUALIFICATIONS:
• Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university. 
• 1-3 years minimum of relevant experience in residence life and/or property management that 
demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills. 
• Detail-oriented and self-motivated with the ability to work independently and as a collaborative 
member of a team. 
 
SPECIALIZED SKILLS:
• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
• Incumbents must have valid driver’s license to drive a golf cart on property.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents. 
• Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.). 

TRAVEL / PHYSICAL DEMANDS:
• Team members work in an office environment but also may have frequent exposure to outside 
elements where temperature, weather, odors, and/or landscape may be unpleasant and/or 
hazardous. Incumbents must be able to physically access all exterior and interior parts of the 
property and amenities.
• Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Routine local travel may be required to make bank deposits, attend training classes, or other 
situations necessary for the accomplishment of some or all of the daily responsibilities of this 
position.
• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

KEY COMPETENCIES:
1. Ensures Accountability – Holds self and others accountable to meet commitments.
2. Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
3. Business Insight – Applies knowledge of business and the marketplace to advance the organization’s goals.
4. Manages conflict – Handles conflict situations effectively, in a way that is satisfactory to both the customer and the organization.
5. Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
6. Decision Quality – Makes good and timely decisions that keeps the organization moving forward.
7. Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
8. Interpersonal Savvy – Relates openly and comfortable through complex policy, process and peoplerelated organizational dynamics.
9. Organizational Savvy – Maneuvers comfortable through complex policy, process and people-related organizational dynamics.
10. Drives Results – Consistently achieves results, even under adverse circumstances.
11. Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
12. Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity.
13. Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.