Guest Services Specialist

• Pay: $21.40/hr
• Hours: Full Time
• Schedules Available:
  • Sunday-Thursday, 2:45pm-11:15pm
  • Monday-Friday 6:45am-3:15pm
  • Wednesday – Sunday 6:45am-3:15pm
• Location: Boston, MA
   

Job Description:

• Focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs.
• Assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
• Assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
• Enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy.
• Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
• Ability to communicate/speak (as well as to listen) in a non-judgmental manner
• Proactively conduct wellness checks of guests in different sections of the building

Requirements

• High School diploma or GED
• Minimum of one (1) year of experience in the Human Services field
• Ability to stand for long periods of time
• Ability to stretch, bend and lift up to (twenty-five) 25 lbs
• Ability to assist guests up and down stairs, and in-and-out of wheelchairs
• Ability to respond quickly to emergencies

Preferred

• Bilingual English/Spanish
• Administering Narcan and  in a work setting         
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources

 
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#toponehire