Required Education: Bachelor's degree. Specific coursework: Industrial Engineering, Industrial Management, Business Management, Health Care Administration, or other healthcare related program of study.
Preferred Education: Clinical disciplines (i.e. Nursing, Pharmacy, Physical Therapy, etc.)
Necessary Skills: 1. Demonstrates ability to navigate a complex organization to effect change through informal authority to make important decisions and elicit support from key stakeholders.
2. Demonstrates strong leadership skills, especially in leading and motivating multidisciplinary cross-functional teams effectively, both in terms of leading change and in achieving results.
3. Ability to structure, format, and lead small and large group working sessions, including handling complex and difficult discussions while allowing for multidisciplinary input. Ability to respond in the moment to team dynamics.
4. Meeting management skills, including: Preparation and distribution of agendas, preparation of meeting materials, tracking and follow-up of action items within established timeframes, and coordination of meeting logistics (meeting rooms, dial-in, etc.).
5. Clear and effective communication with the team(s). This includes considering the use of different forms of communication suited to different team members (phone calls, texts, weekly summary emails, etc.).
6. Ability to promote and use a variety of Project Management Tools (matching the tools to the project) and methods, including use of a project management technology platform and status reports to track teams, identify risks and barriers to success, and report progress to Program and Executive Leadership.
7. Expert user of MS Project, Teams, Excel, Word, PowerPoint, and Outlook along with strong analytical and presentation skills.
8. Expert ability to communicate performance improvement priorities and results using narrative and visual tools (i.e. graphs, dashboards, scorecards) appropriate to the audience.
Required Licensure/Certifications: -Certified Professional in Healthcare Quality (CPHQ) required within three (3) years of date of hire/transfer -At time of hire, must have a valid state issued driver's license (Florida or Georgia preferred) from the state in which you currently reside with a clean record or traffic violations not exceeding maximum points as provided in hospital policy. If driver's license at the time of hire is not a Florida or Georgia Driver's License, for continued employment must obtain a Valid Florida or Georgia Driver's License within 90 days of date of hire/transfer and must maintain the driver's license with a clean record or traffic violations not exceeding maximum points as provided in hospital policy.
Preferred Licensure/Certifications: Lean/Six Sigma Certification preferred Certified Professional in Healthcare Quality (CPHQ) Project Management Professional (PMP) Certified Manager in Quality & Organizational Excellence (ASQ-CMQOE) Required Experience: At least 6 months experience with quality/performance improvement
Preferred Experience: Experience in healthcare setting with a background in clinical quality & safety, experience with Lean Six Sigma Improvement methodologies, Operational knowledge of several healthcare areas including nursing, operations and overhead departments