Apr 22, 2026

Patient Service Representative ($19/hr) – North Andover, MA

  • Complete Healthcare Staffing

Job Description

Contract to hire!

Location: North Andover, MA

Schedule: M-F 8:30am-5pm

Duties:

  • Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
  • Help with overflow of insurance referrals, medical records, calls, patient scheduling and voice mail. This will mostly involve telephone contact.
  •  Schedule appointments, verify insurance information, and provide information about services. 
  • Strong communication and customer service skills are crucial, along with an understanding of healthcare procedures and terminology
  • Collecting patient information and providing it to relevant medical leads
  • Other admin/operation tasks as needed 
  • Will be required to help with some other office tasks as needed – including front desk, check in/ check out, patient translation ( if  bilingual) and/or other operation/admin tasks. 

Requirements:

  • 3 – 6 months call center/customer service answering high volume of inbound phone calls.
    • Medical experience is required.
  • Insurance referral experience preferred but not required.

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