Customer Service Representative (FBI BOC)

About Us:

When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country’s leading integrated service providers.

Job Summary:

EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C. This role is covered by the CBA for Local 99.

 

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Essential Duties & Responsibilities:

•  Provide customer service assistance in support of the Facilities Logistics Services Division at the FBI Facility in Washington, D.C.
• Respond to facility and logistics service requests from customers via phone, email and in person
• Input service requests in the CAFM/Tririga system and create minor reports.
• Ensure that accurate and quality data is being entered into the system to include verification if required.
• Make follow up calls on all urgent service requests. Immediately notify the Senior Duty Manager or Duty Supervisor and the appropriate shop lead on all urgent matters.
• Respond to parking requests received via phone, email or in person and issue permits in accordance with the parking policy.
• Respond to reservation requests via email and in person and provided reservation confirmations via email. 

Qualifications:

• Active Top Secret Clearance
• Good customer service skills
• Must have strong oral communication and interpersonal skills and posses computer skills with a proficiency in Microsoft Outlook.
• Ability to multi-task and follow instructions.
• Possess basic typing skills
• Ability to adapt to change.

Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:

Please review our Affirmative Action Policy.

Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. Geographic Disclosure:

Compensation Range:   $27.91 / hr.

Other Compensation:  none

Benefits: Health and Welfare Benefits consistent with the Collective Bargaining Agreement