Patient Services Associate
- Complete Healthcare Staffing
Job Description
Job Description:
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
ROLE AND RESPONSIBILITIES
Patient experience:
- Provide exceptional customer service to all patients, visitors and callers
- Oversee the safe, efficient, and comfortable atmosphere of the reception area
- Greet patients and other visitors to the agency and assist them as appropriate
- Review schedules daily to ensure accuracy and fill appointment opportunities
- Schedule and reschedule appointments in accordance with CHC scheduling guidelines
- Collect, verify, update and document patient demographics, insurance information and forms
- Reconcile patient visits daily
Insurance:
- Verify active insurance coverage and status and update information as necessary
- Collect patient payments, balances and copays
- Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
- Complete end of day reporting and ensure records balance
Phones:
- Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
- Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA:
- Consistently ensure and maintain patient confidentiality
Other:
- Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
- Support manager in monitoring inventory of supplies for the office
- Meet and exceed assigned individual and departmental goals
- Other duties and projects as assigned
QUALIFICATIONS
- Associates degree, medical office or medical assistant degree, or 2+ years of relevant experience in a patient services role
- Exceptional customer service skills
- Excellent Verbal and written communication skills
- Proven ability to multi task
- Problem Solving and critical thinking skills
- Excellent organizational skills
- Healthcare experience in Medical, Dental, or Behavioral Health preferred
- Experience with Microsoft Power Point, Excel, Word, preferred
- Bilingual skills, Spanish speaking, required
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- Hours will vary, dependent on needs of site
- One Saturday shift per month is required
- Minimal physical effort. Must be able to operate computer and telephone continuously
- Regular regional travel as necessary
Apply Now
When you choose to join the Complete Staffing Healthcare and Clinical Staffing family of medical, clinical and allied healthcare professionals, expect to enjoy personal, one-to-one attention from a Staffing Career Specialist who is as passionate about your healthcare career as you are.
As an advocate dedicated to helping you attain your medical and allied healthcare career goals, your CS will take the utmost care and consideration in selecting and presenting only those medical, clinical and allied healthcare jobs that are suitably matched to your skills and experience. Assignments that will not only serve to advance your career as a healthcare professional, but also provide a strong measure of personal satisfaction and fulfillment.
At Complete Staffing Healthcare, we want you and every nurse, clinical researcher and allied health professional on our staff to not simply succeed but thrive. So, every day we dedicate ourselves to providing for all our clients.
If you are or know someone who is a healthcare professional seeking quality healthcare jobs, we invite you to submit your resume today. If you’d like to speak directly to a Complete Staffing Healthcare representative please call
Our Core Values
Trust: Fostering trust with our clients and staff is what Complete Staffing Solutions is built on. Through exceptional employment standards we have developed strong, loyal relations with our current and growing staff pool.
Respect: Respect is a value that is integral to our philosophy which has evolved to integrate staffing solutions with assessment, planning and ongoing support. Vital to a healthy workplace are employees who feel respected and valued for their contributions.
Continuous Improvement: Complete Staffing Solutions embraces a philosophy of continuous improvement and learning. We continually assess and evaluate our agency’s programs to improve our service delivery and we are committed to providing a supportive learning environment for all our personnel
Our Commitment to You
At Complete Staffing, our commitment to you is and always has been providing qualified professional staff – to meet your immediate needs while maintaining costs that don’t break your limited budget. We identified a need within the industry and a complimentary need within the nursing community and merged the two. It has been a benefit to both sectors, and we are well qualified to meet the staffing needs of your healthcare organization.
Complete Staffing has extensive experience in staffing temporary vacancies ranging from 1 to 52 weeks in duration, and in resolving more permanent placements. We believe that our services provide an excellent augmentation of your organization’s current and future employee recruitment efforts. Not only do we provide immediate staffing relief, we also address long-term employee recruitment and retention strategies.
We support this staff placement service with exceptional quality assurance, human resource services and advertising opportunities, as well as long-term retention strategies. By addressing issues of retention and recruitment, it creates a workplace where once introduced staff will want to stay.
Employee Benefits Program
Complete Staffing Healthcare offers our employees a variety of benefits such as holiday, vacation and professional development payments to those employees that qualify.
For more information about our unique Employee Benefits Program, please contact a Complete Staffing Healthcare representative
We are always looking for talent for a variety of positions including but not limited to the following:
Complete Staffing Solutions, Inc. Healthcare
- Registered Nurses
- Licensed Practical Nurses
- Nurse Practitioners
- Nurse Consultants
- Case/Care Managers
- Certified Nursing Assistants
Allied Health Professionals
- Certified Medical Assistants
- Clinical Processors
- Diagnostic Medical Sonographers
- Emergency Medical Technicians
- Licensed Social Workers
- Massage Therapists
- Medical Lab Technicians
- Medical Lab Technologists
- Medical Recruiters
- Occupational Therapists
- Ophthalmic Technicians
- Pharmacists
- Pharmacy Technicians
- Phlebotomists
- Physical Therapists
- Radiologic Technicians
- Trained Medication Aide
- Analytical Chemists
- Clinical Laboratory Specialists
- Clinical Quality Specialists
- Clinical Research Associates
- Clinical Research Evaluators
- Clinical Research Specialists
- Program Managers
- Regulatory Affairs Specialists
- Research & Development Specialists
Medical Administrative Professionals
- Clinical Documentation Improvement Specialists
- Clinical Documentation Improvement Managers
- Credentialing Specialists
- Healthcare Auditor and Analysts
- Healthcare Consultants
- Health Information Managers
- Health Information Technologists
- Health Unit Coordinators
- Medical Call Center
- Medical Billing and Coding Specialists
- Medical Receptionists
- Medical Recruiters
- Medical Records Specialists
- Medical Secretaries
- Patient Schedulers